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hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
We are seeking a Solution Support Analyst to contribute positively to the OneAdvanced Spend Management Customer Success and Professional Services team and its customers by assisting creating and assisting with the data, automation, requirements and reporting solutions developed for various industries and stakeholders.
This role presents an excellent opportunity for collaboration with a diverse group of OneAdvanced Customer Success Managers, Implementation Consultants, and supporting technical teams, providing exposure to the latest technologies utilised in the realms of automation, reporting, and low-code applications.
What You Will Do
Putting “Customer Success” at the centre of everything you do
Apply technical skills and experience using a customer-focused mindset to take an active role in identifying, troubleshooting, and resolving customer project and data related issues and custom configuration to a high level of customer satisfaction
Support and work with the Customer Success and Professional Services team in undertaking data migrations, data cleansing, data extracts and report creation for our customers
Support the CS team with tools and processes to improve quality and efficiency for the team and our customers with relation to data, reporting and automation
Utilize and contribute to knowledge bases and other documentation to ensure new and existing team members understand how to troubleshoot and resolve issues as well as allowing the team to continuously improve
Proactively identify potential concerns or opportunities to improve customer satisfaction and share these with the Senior Implementation Consultant or other teams as appropriate
Engage with customers to gather requirements, analyse data and create visual dashboards to allow customers to make data driven decisions
Create and adhere to processes to collect, store and validate customer data and write custom scripts to extract this data for customers as required
Create documentation including presentations and reports for our customers and our staff to support decision making
Contribute to Advanced workplace culture by living our Values
Adhere to Advanced policies and procedures at all times
Ad hoc tasks as required by manager
What You Will Have
Skills & Experience Required
Experience in designing and creating reports using various BI tools to meet customer needs (e.g., Power BI).
Proficiency in SQL, data structures, and analysis.
Strong presentation and communication skills (both oral and written).
Adaptability to overcome challenges and think innovatively.
Proactive approach to identifying customer demands and supporting prioritisation.
Excellent time-management and self-learning abilities.
Desired Knowledge
While not mandatory, the following skills are desirable, and all applications will be considered regardless of knowledge and experience:
Familiarity with low-code solutions like Microsoft Power Apps.
Experience with any Robot Process Automation solution (e.g., Microsoft Power Automate, Automation Anywhere, UiPath, etc.).
Understanding of Cloud databases.
Exposure to working in an Agile Methodology environment.
Exposure to Procurement and Contract Management, Time and Attendance, Online Marketplaces and Legal and Risk Management
Salary up to $75,000 AUD
What We Do For You
Advanced Perks At Work – Exclusive employee discounts & benefits portal
Charity Fundraising – Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year
Who We Are
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.