Product Director, Open Banking Head of Product Operations

JOB DESCRIPTION

The Open Banking product team is leading the industry in enabling customers to easily and securely share their data across financial institutions and FinTechs, holistically manage their finances, and seamlessly control these permissions through Chase’s Security Center

As an Executive Director, Head of Product Operations within the Open Banking team, you will lead a team of dedicated professionals focused on driving strategic direction and operational alignment across our Open Banking organization. As a leader on the team, you will challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job Responsibilities

• Establish, track, and refine OKRs, KPIs, and other key business metrics; set targets and monitor progress against strategic goals (Performance Management)
• Lead ongoing, quarterly, and annual roadmap planning across the Open Banking portfolio, ensuring alignment with business objectives. (Product Planning)
• Ensure that the Open Banking product operates in a secure Controls environment (Product Controls)
• Leverage business intelligence and analytics to inform senior leadership, guide key business decisions, and identify new opportunities. (Data-Driven Decision Making)
• Leads product intake and supports product managers to ensure commitment for critical dependencies (Dependency and Program Management)
• Craft compelling executive communications and build and maintain strong relationships with a broad range of internal and external stakeholders; foster collaboration and partnership to advance organizational strategy. (Rhythm of the Business and Partner Engagement)
• Partner with tech and mission control to quickly resolve and root cause client issues and production incidents (Customer-focus)
• Champion best practices and a culture of continuous improvement across the organization, including the use of AI for product delivery (Continuous Improvement)

Required Qualifications, capabilities, and skills

• 10+ years of experience in strategy, business operations, or management consulting - within financial services, payments, or technology
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Experience in defining and building out product roadmaps
• Expertise in business strategy, strategic frameworks, and both qualitative and quantitative analysis
• Structured and strategic thinker, effective communicator with excellent written and verbal communication skills
• Proven executive presence and ability to influence senior stakeholders
• High attention to detail; ability to work well under pressure in a fast-paced environment
• Demonstrated track record of driving change and transformation in a complex organization
• Commitment and self-motivation suitable to a start-up team
• Strong culture carrier
• Proficiency with Microsoft Office suite and JIRA

Preferred qualifications, capabilities, and skills

• Recognized thought leader within Open Banking
• Demonstrable experience working on a regulated product or feature set

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.