Applied AI ML Director

JOB DESCRIPTION

If you are a visionary leader with deep technical expertise in AI engineering, LLMs, NLU/NLP, voice, and cloud technologies, and a passion for building world-class teams, we invite you to apply for this exciting opportunity.

As a Applied AI Director at JPMorganChase within the Consumer & Community Banking Machine Learning, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. This strategic role is split between hands-on AI engineering (50%) and leadership (50%), managing multiple teams to deliver innovative solutions across the organization.

Job Responsibilities:

• Architect, design, and implement scalable AI solutions, with a focus on Large Language Models (LLMs), Natural Language Understanding (NLU), Natural Language Processing (NLP), and voice technologies.
• Lead the development and deployment of AI models and systems, ensuring robust data pipelines and model monitoring.
• Apply cloud engineering best practices, including infrastructure design and automation using Terraform.
• Collaborate with product, business, and technology stakeholders to translate requirements into actionable AI solutions.
• Stay current with emerging AI, LLM, and voice technologies, driving adoption and innovation.
• Lead, mentor, and manage multiple AI engineering teams, fostering a culture of innovation and technical excellence.
• Set strategic direction, define goals, and ensure successful delivery of AI projects across business units.
• Develop talent, build team capabilities, and drive continuous improvement.
• Partner with senior executives to align AI initiatives with organizational objectives.
• Oversee resource allocation, budgeting, and performance management for all teams under your purview.

Required qualifications, skills and capabilities

• Advanced degree (Master’s or PhD) in Computer Science, AI, or related field.
• 12+ years of experience in AI engineering, with at least 5 years in a senior leadership role.
• Proven track record of delivering large-scale AI solutions, including LLM, NLU/NLP, and voice technologies, in a complex, multi-team environment.
• Strong expertise in cloud platforms, infrastructure automation (Terraform), and AI/ML frameworks.
• Excellent leadership, communication, and stakeholder management skills.
• Experience working in global organizations and managing cross-functional teams

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.