Lead Technical Program Manager - Retail Branch Network Infrastructure

JOB DESCRIPTION

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. 

 GCS Site Technology Services (STS) is responsible for the technology lifecycle of all JPMC locations globally. STS Real Estate Strategy (RES) is responsible for the planning and delivery of technology supporting real estate initiatives. This includes the RES Retail Branch portfolio which supports all technology for Retail Banking new builds, relocations, decommissions, reconfigurations, and audio visual installations. 
The Retail Tech Ops lead will focus on technical projects from initiation through implementation. This includes but is not limited to initial scope and requirements, financial planning and management, analysis, design, scheduling, project reporting, and implementation services. The Retail Tech Ops Lead will drive the delivery of all GT-technology solutions supporting Retail Real Estate Projects in North America. They act as the lead partner with Global Real Estate (GRE) and all Lines of Business required for project delivery. The Retail Tech Ops lead will engage additional support groups within the GT organization including Finance, Network Product Line, Client Technology Services and Global Service Operations. 

The ideal Retail Tech Ops Lead would possess extensive project management skills, experience in complex technology deployment, and ability to balance multiple requests through different technical and operations service teams. This individual has experience with project management tools, the financial services industry, and networking technologies. Background or experience in construction projects is beneficial but not required.

Project Management Responsibility: 

• Responsible for managing complex technology projects for Retail Branch construction and large build projects. The projects will have multiple technology deliverables, including installation of structured cabling, design and installation of data network, AV planning and implementation, and voice / telepresence services. 
• Responsible for the development and maintenance of detailed project plan for all technology deliverables 
• Creation and management of Business Case.  This includes tracking project financials, resource forecasting, and asset depreciation schedules.
• Coordination of technology delivery to construction completion
• Confirm the technology design and specifications are in compliance with JPMC  Risk and Security standards. 
• Engagement and management of all technical internal and external (vendor) resources 
• Communicate with key stakeholders and executive sponsors.  Complete written weekly status and provide detailed updates upon request. 
• Serves as the single point of contact for project. Responsible for issue mitigation and/or escalation to management for resolution.

Key Skills / Attributes:

• Project management experience related to delivery of technology for  build/construction projects
• Demonstrated experience managing high volume project workload
• Project financial planning and tracking
• Resource allocation and management
• Ability to identify project requirements and manage efforts to completion. 
• Leadership skills coupled with the ability to motivate team members to achieve excellence 
• Analytical and decision-making skills. Creative problem solver 
• Excellent communication skills with ability to influence 
• Independent worker. Effectively handle new direction and a changing work environment 
• Capable of driving organizational change with the ability to gain consensus among teams and peers 

Qualifications / Experience:

• Minimum of 10 years business experience, including managing technical networking projects related to new construction and existing real estate
• College degree in related technical/business areas or equivalent work experience 
• Proven track record of successful project management. 
• Fluency to expert level experience with Microsoft SharePoint, Excel, PowerPoint, Teams, and other project delivery and workflow management tools. Experience with Monday.com is beneficial. 
• PMP Certification preferred

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.