Network Infrastructure - Deputy Chief of Staff - Lead Technical Program Manager

JOB DESCRIPTION

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Corporate Technology, Infrastructure Platforms, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Step into a pivotal leadership role as Deputy Chief of Staff with our Infrastructure Platforms Network Technology team, where you’ll have the opportunity to elevate organizational performance, champion people development, and streamline processes for maximum impact. In this dynamic position, you’ll collaborate directly with General Managers and cross-functional teams, building strong relationships and driving strategic initiatives that shape the future of our Network Services organization. Working side-by-side with senior leadership, you’ll gain valuable mentorship and exposure to high-impact projects, accelerating your professional growth while applying your technical expertise in an environment where your ideas can influence solutions across a global organization.

Your advanced communication and stakeholder management skills will empower you to foster collaboration, guide decision-making, and deliver results that matter. As a trusted subject matter expert, you’ll help craft operational plans and risk management strategies, ensuring our technology initiatives are aligned with business goals and delivered with excellence. If you thrive in fast-paced settings, enjoy solving complex challenges, and want to make a real difference, we invite you to join us and be part of a team that’s shaping the future of network technology.

Job responsibilities

• Lead monthly business reviews ensuring content quality through collaboration with platform and service owners.
• Manage monthly headcount forecasting, reconciliation, and planning, maintaining historical data and providing insights on trends.
• Oversee travel and expense management, including planning and budget oversight.
• Drive portfolio and resource management activities, including ownership of relevant tools.
• Conduct root cause analysis on organizational effectiveness, recommend solutions, and partner with leadership on remediation.
• Lead people development initiatives, supporting team growth and professional development.
• Collaborate with communications to ensure effective messaging and develop Town Hall materials.
• Serve as backup to the Chief of Staff, supporting GMs and product line leadership as needed.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• 5+ years of experience or equivalent expertise in a strategy, chief of staff, or project management function in a large organization
• Outcome-driven, with a focus on metrics, accountability, and delivering measurable results.
• Skilled at translating complexity into clarity for diverse audiences, from engineers to executives.
• Effective at breaking silos and unblocking execution to drive team efficiency and collaboration.
• Highly organized and detail-oriented; adept at managing competing priorities in a fast-paced, deadline-driven environment.
• Intellectually curious, entrepreneurial, and results-driven.
• Excellent writing skills, with the ability to storyboard and develop visually compelling presentations.
• Advanced proficiency in Excel and PowerPoint.

Preferred qualifications, capabilities, and skills

• Experience in large-scale technology functions 
• Strong analytical skills, with experience leveraging data and AI tools for decision-making.
• Exceptional communication, organizational, and interpersonal skills.
• Ability to thrive in a fast-paced, ambiguous environment and adapt to changing priorities.

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.