Principal Technical Program Manager - Chief of Staff

JOB DESCRIPTION

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in the Corporate Technology, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

The Chief of Staff (COS) will serve as a strategic partner and trusted advisor to the Head of Compliance Technology, supporting the leadership team in driving operational excellence, strategic initiatives, and organizational effectiveness. The Chief of Staff will play a key role in coordinating cross-functional activities, managing priorities, and ensuring alignment across the Compliance Technology organization.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Support the Head of Compliance Technology in developing, communicating, and executing strategic plans and priorities. Track progress against key initiatives and ensure timely delivery of objectives.
• Oversee day-to-day operations, including resource allocation, project tracking, and process improvement. Identify and address operational bottlenecks to enhance team efficiency.
• Prepare briefing materials, presentations, and reports for senior leadership meetings. Facilitate decision-making by providing relevant data, insights, and recommendations.
• Act as a liaison between the Head of Compliance Technology and internal/external stakeholders, ensuring clear communication and follow-up on action items.
• Lead or support key projects and programs, ensuring alignment with organizational goals. Monitor project milestones, risks, and dependencies.
• Ensure adherence to governance frameworks, compliance standards, and risk management practices within the technology organization.
• Drive initiatives to foster a positive, inclusive, and high-performing team culture. Organize team communications, events, and recognition programs.
• Support change management efforts related to technology transformation, process enhancements, and organizational restructuring.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Proven experience in a Chief of Staff, program management, or technology leadership role.
• Strong understanding of compliance, risk, and regulatory requirements in a technology context.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to influence and collaborate across all levels of the organization.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.