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hackajob is partnering with Arbor Education to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Sales Operations Specialist
At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and School Management Tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
We are looking for a Sales Operations Specialist to support our Enterprise Sales teams to improve efficiency, performance, and revenue outcomes. This is a cross-functional role, bringing together data, tools, and strategic thinking to power the success of our customer sales motion
Core responsibilities
Act as a strategic partner to the Head of Arbor Enterprise Sales and Head of SAMpeople sales, with a focus on supporting the Sales teams through scalable processes, operational rigor, and data-driven decision-making.
Drive the continuous improvement and optimization of sales operations processes across Sales, ensuring alignment with broader sales strategies and business goals.
Own the configuration, management, and enhancement of Salesforce (in collaboration with the GSE team), with specific focus on optimizing the Sales application to improve usability, automation, and data accuracy.
Collaborate with the Business Analyst manager to proactively identify performance trends, surface actionable insights, and inform key reporting that helps mitigate business risk and uncover growth opportunities.
Design and implement contract workflows, approvals, and compliance checks that streamline deal execution and reduce cycle times while maintaining integrity and accuracy.
Ensure complete and up-to-date data integrity across the ENT & SAMpeople customer base to support reliable forecasting, territory management, and renewal planning.
Create and maintain comprehensive playbooks for Sales teams that clearly define processes, best practices, and success benchmarks—enabling consistent execution and faster onboarding.
Partner with Head of Arbor Enterprise Sales and Head of SAMpeople sales leadership to set, track, and optimize key performance metrics—ensuring visibility into progress and accountability for results.
Take a proactive approach to identifying process bottlenecks and operational pain points, and develop solutions that drive efficiency and effectiveness across the sales funnel.
Act as a champion for innovation by evaluating, testing, and implementing new tools—including AI-powered technologies—to enhance team productivity, forecasting accuracy, and customer engagement.
Lead initiatives to ensure all sales opportunities are tracked, prioritized, and executed on time, and collaborate with Finance to resolve any invoicing issues or support cross-functional projects.
Support financial year planning through data analysis, modeling, and scenario planning to help inform resourcing, quota setting, and target development.
Work closely with Sales Enablement to support the successful rollout of new products and features, ensuring teams are equipped with the knowledge, tools, and insights to drive adoption.
Collaborate with the Customer Success (CS) team to ensure a feedback loop of insights, customer data, and signals that inform proactive engagement strategies and renewal readiness.
We’re looking for a practical and proactive Sales Operations Specialist who has the following experience:
Salesforce Expertise – Strong working knowledge of Salesforce CRM, with experience in workflow optimization and reporting.
Analytical Thinking – Able to analyze and interpret sales data to identify risks and opportunities.
Process-Oriented – Skilled at designing, implementing, and maintaining scalable sales processes.
Cross-Functional Collaboration – Proven ability to partner effectively with Sales, Finance, Strategy, Enablement, and Customer Success teams.
Communication Skills – Strong verbal and written communication skills to convey complex information clearly.
Project Management – Ability to manage multiple projects simultaneously and drive them to completion on time.
Tech-Savvy & Innovative – Comfortable evaluating and implementing new tools and technologies, especially AI-driven solutions.
Attention to Detail – Strong focus on data accuracy and operational excellence.
hackajob is partnering with Arbor Education to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.