Software Engineer III - Encompass Administrator

JOB DESCRIPTION

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Software Engineer III at JPMorgan Chase within the Consumer & Community Banking and Home Lending, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products that are secure, stable, and scalable. Your role involves implementing critical technology solutions across multiple technical areas, supporting various business functions to achieve the firm’s business objectives.

Job responsibilities

• Demonstrated track record in supporting mortgage operations by enhancing workflow efficiency, ensuring compliance, and managing system integrations.
• Design and maintain custom input forms, business rules, field triggers, loan programs, and personas to streamline lending workflows.       
• Support system upgrades, testing, and change management, ensuring minimal disruption during releases.
• Sets the overall guidance and expectations for team output, practices, and collaboration.
• Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures.
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary, along with ensuring successful collaboration across teams and stakeholders.
• Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Experienced Encompass Administrator with over 2+ years of hands-on expertise in configuring, customizing, and maintaining the Encompass LOS platform to support retail, wholesale, and correspondent lending channels.
• Familiarity with API calls, Encompass plugins, OOP framework, and version control tools like GitHub.
• Exposure to JavaScript, particularly in the context of Encompass Web.                    
• Experience in writing and maintaining REST / SOAP Based APIs.      
• Working Knowledge of CI/CD pipelines, Git -based workflows or configuration-as-code practices.
• Experience leading teams of technologists.
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives.
• Experience with hiring, developing, and recognizing talent.
• In-depth knowledge of the services industry and their IT systems.
• Practical cloud native experience.

Preferred qualifications, capabilities, and skills

• Enable business capabilities through technical innovation and process improvements.
• Interpret technical and business objectives, identifying challenges and providing innovative solutions to address them.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.