Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorgan Chase within the Commercial & Investment Bank's Fixed Income Production Management Team, you will use both creative and critical thinking skills as well as problem solving skills to maintain and continuously improve our global application systems. You would support application systems that are crucial to the daily operations of the firm. You will also use your technical skills (mostly Python and DevOps) to deep dive into front office flow related application issues and build/enhance software solution to improve the support experience for our business users. This is a technically hands-on position which requires you to have a some level of programming skills or process automation skills.

Job responsibilities

• Provide application support to the front office users by addressing their queries and resolving any issues they encounter with the applications.
• Analyze  and troubleshooting application issues, identifying root causes, and implementing solutions to prevent recurrence.
• Monitor systems for issues and responding to incidents promptly. This includes diagnosing and resolving technical problems to minimize downtime.
• Identify opportunities to improve system performance and implementing optimizations.
• Design system automation, build helpers and tools to reduce the human toil of application support
• Collaborate with regional and global stakeholders and peers to reach a common goal

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Application support and Problem solving – Primary role is problem solving, application and front office support. At least 10 years of working experience in a financial institution as front/middle office application support. 
• Incident management – Basic working knowledge of production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue 
• Role implies collaboration with all levels of seniority including the developers, business users (including traders) and global production management teams.
• Ability to work collaboratively in teams and develop meaningful relationships at work.
• Development and debugging skills – Ability to debug production issues by digging into the application code in Python
• Quick thinker, problem solver and a fast learner, Very good written and verbal communication skills
• Self-motivated, self-organizing and possess drive, ability to be hands-on and a good team player

Preferred qualifications, capabilities, and skills

• Hands on experience on Python
• Practical experience with AWS/cloud
• Good knowledge of Macro or Equities business concepts related to front office trading, risk, pricing and booking would be a plus.

• Software development using DevOps methods would be a plus.