Test Automation Manager

JOB DESCRIPTION

Organization Description

Join our Consumer & Community Banking division at JPMorgan Chase & Co., where we offer a wide range of financial services, including personal banking, credit cards, and investment advice. As a leader in credit card sales and digital solutions, we prioritize customer satisfaction and innovation. With over 200 years of history, we are committed to diversity and inclusion, valuing the unique talents of our global workforce. We provide equal opportunities and accommodations to support all employees and applicants.

Job Summary

As the Test Automation Manager within the Credit Card Line of Business, you will have the opportunity to lead and develop a team of talented automation testers. You will promote the strategy, execution, and continuous improvement of our Test Automation Strategy, aligning testing initiatives with business objectives and technology strategy. This role offers a chance to collaborate with senior stakeholders and cross-functional teams, ensuring seamless integration of testing processes and enhancing testing efficiency and effectiveness.

Job Responsibilities

• Leadership & Team Management
  • Lead, mentor, and develop a team of automation testers, fostering a culture of collaboration, innovation, and continuous improvement.
  • Provide regular coaching, feedback, and career development guidance to direct reports.
  • Oversee resource allocation, capacity planning, and performance management for the automation team.
• Strategic Planning & Execution
  • Define and drive the overall test automation strategy and roadmap 
  • Align testing initiatives with business objectives and technology strategy.
• Process Improvement & Innovation
  • Champion process improvement initiatives, leveraging industry best practices and emerging technologies.
  • Drive adoption of new tools, frameworks, and methodologies to enhance testing efficiency and effectiveness.
• Operational Responsibilities
  • Design, develop, and maintain automated test cases to validate user acceptance criteria for new and existing features.
  • Provide estimates for user stories utilizing planning poker.
  • Participate in product backlog prioritization, story mapping, story refinement, and Sprint demos.
  • Prepare and participate in sprint review meetings showcasing completed product backlog items to the product owner.
  • Assist in manual UAT efforts when automation is not feasible, ensuring comprehensive test coverage.

Required Qualifications

• 5 years of experience in a leadership role within technology or testing teams.
• 5 years of experience in building and maintaining test automation frameworks.
• Strong knowledge of test automation frameworks, specifically in Selenium and Cucumber.
• Deep understanding of web applications including HTML5, CSS3, and JavaScript.
• Working knowledge of Java, Python, and programming.
• 5 years of experience with open-source test automation tools.
• 5 years of experience in applying Business Driven Development techniques (JUnit, Fitnesse, Selenium, Cucumber, or similar tools).
• 5 years of experience in Continuous Integration and Deployment practices and tools (Jenkins or equivalent, Maven, Git, developer efficiency tools).
• 5 years of experience working in Agile teams, with the ability to focus and grasp business concepts explained during PBRs and create test strategy and test scenarios.
• Excellent verbal and written communication skills for effective collaboration and reporting.
• 3 years of experience working on Unix.

Preferred Qualifications

• Bachelor’s or Master’s Degree – preferably in Computer Science or related field.
• Deep understanding of financial services, especially credit card products, regulatory requirements, and risk management.
• 8 years of experience in application testing and monitoring frameworks – JMeter, AppDynamics, Geneos, Fitnesse, PhantomJS, etc.
• 8 years of experience in a leadership role within technology or testing teams.
• 8 years of experience in building and maintaining test automation frameworks.
• 8 years of experience in applying Business Driven Development techniques (JUnit, Fitnesse, Selenium, Cucumber, or similar tools).
• 8 years of experience in Continuous Integration and Deployment practices and tools (Jenkins or equivalent, Maven, Git, developer efficiency tools).

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.