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hackajob is partnering with DXC Technology to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
As a Deskside Support engineer, you will be tasked with monitoring and maintaining an organisations computer systems and hardware. You will be responsible for diagnosing any hardware or software faults with the systems and will solve the issues either in person or remotely.
This role covers multiple clients and sites, so Driving license and vehicle are a requirement.
The areas that will be covered are Enfield / London / Medway.
Language Requirements:
CEFR Level of English needed for the role is minimum B2.
Role Requirements:
We are looking for a customer-focused and enthusiastic desk side technician with a genuine interest in solving peoples I.T issues. The applicant should be technically competent, possess excellent written and face to face communicaTtion skills and be willing to collaborate with the wider Global I.T support teams.
Day to day activity includes resolving a wide variety of laptop software and hardware issues and requests, while minimizing disruption to our users.
IT Technical skills:
Good IT working experience in an ITIL environment at least 3-5 years
Providing 1st and 2nd level laptop / desktop support
Monitor call management system to include continuous updating and closing of calls when resolved.
Strictly meet all Service Level Agreements
Adhere to all policies and procedures as set out by the customer.
Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conference Rooms/AV Support as Required
Troubleshoot Office Software Issues: Be able to support common software issues within the Office Suite
Provide proactive support to all customers.
Participate in Project based assignments when required.
Participate in Hardware /OS Refresh activity adhering to strict PC refresh schedules.
Document and keep processes & procedures up to date.
Participate in maintenance schedule when required, log and resolve issues.
Attend all Team Meetings
Good Asset management skills
Soft Skills:
High customer service orientation
Ability to interact and consult with others for de-escalation management
Strong team player. Autonomous & proactive working behaviour
Strong motivation and willingness to learn and perform
Friendly and confident manner
Strong time management skills
What We Will Do For You
Still reading? We’d love to hear from you — apply today.
hackajob is partnering with DXC Technology to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.