Vice President, Digital and AI Experiences

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

At Comcast Business, we’re not just delivering internet and technology—we’re transforming how businesses connect, grow, and lead in a digital-first world. At Comcast Business Information Technology (BIT), we are committed to solving high-stakes challenges that define the future of global connectivity. The Vice President of Digital Experiences is a senior technology leader responsible for shaping the strategic direction, design, and delivery of innovative digital systems and platforms that elevate both the customer and employee experience across Comcast Business. As a key member of the Enterprise Technology senior leadership team, this role drives large-scale transformation, enabling seamless digital interactions, reducing operating costs, and supporting critical business operations through modern software and digital solutions. This executive will lead multidisciplinary development teams, partner with senior business leaders, and engage with key vendors to deliver cutting-edge digital experiences that differentiate Comcast Business in the marketplace. Success requires vision, technical expertise, and the ability to influence at the highest levels of the organization.

Job Description

Core Responsibilities

• Strategic Leadership: Define and execute the digital experience strategy that aligns with overall business objectives and positions Comcast Business as a leader in customer-centric digital innovation.
• Digital Experience Delivery: Oversee the design, engineering, and implementation of enterprise-grade digital systems, web platforms, and mobile solutions that drive frictionless, intuitive interactions for customers and employees.
• Innovation & Emerging Technology: Evaluate and integrate new technologies and digital capabilities, setting enterprise-wide standards and best practices for software engineering, agile delivery, and customer experience design.
• Operational Excellence: Create and drive programs to improve development productivity, streamline delivery cycles, and enhance software quality, while maintaining cost efficiency.
• Executive Engagement: Provide regular briefings to corporate executives on strategy, progress, and outcomes. Advocate for resources, negotiate priorities, and ensure alignment between technology and business goals.
• Talent & Culture: Inspire, develop, and lead high-performing teams of directors, senior managers, and engineers. Foster a culture of innovation, accountability, and continuous improvement.
• Vendor & Partner Management: Manage strategic vendor relationships, negotiate contracts, and ensure delivery of best-in-class solutions.
• Governance & Standards: Establish performance benchmarks and service-level standards for digital platforms across the enterprise. Ensure compliance with corporate, security, and regulatory requirements.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leadership; Employee Experience; Artificial Intelligence (AI); Innovation; Transformation Strategy; Strategic Direction; Strategic Leadership

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years +