Procedures Editor - Associate

JOB DESCRIPTION

Join a collaborative team where your writing, organization, and stakeholder skills help people get work done right the first time. We’ll rely on you to turn complex processes into simple, actionable steps so our clients and partners can operate confidently.

As a Procedures Editor in Operations, you transform complex processes into clear, accurate, and compliant procedure documents. You partner closely with business teams and Control Managers to keep content current, consistent, and aligned to templates and style standards. Your work enhances usability, supports risk and control needs, and improves the overall client experience.

Job Responsibilities

• Manage the business‑as‑usual change request queue for procedure updates.
• Lead annual document reviews, confirming ownership and executing required changes.
• Apply templates and style standards; convert content to active voice with numbered steps and if‑then tables.
• Analyze procedures to identify gaps; recommend and document improvements and alternative formats.
• Secure approvals and finalize content for publication.
• Perform time‑sensitive quality assurance checks and peer reviews to ensure accuracy and compliance.
• Complete control checklists and maintain evidence for audits.
• Prepare information to support communications about procedural changes.
• Facilitate monthly meetings with business partners and Control Managers to share trends and key metrics.
• Lead projects for procedure implementations, multi‑change updates, and full rewrites; meet SLAs for client requests.

Required Qualifications, Capabilities, and Skills

• Experience in procedure writing/editing and reformatting complex content into clear, concise steps.
• Bachelor’s degree or equivalent experience in financial services or technical writing.
• Knowledge of financial services operations and awareness of regulatory and compliance environments.
• Strong interpersonal skills; able to build collaborative relationships at all organizational levels.
• Proficiency with Microsoft collaboration and workflow tools.
• Familiarity with style guides: Chicago Manual of Style, Microsoft Manual of Style, AP Stylebook.
• Strong facilitation skills.
• Ability to work effectively with a diverse, global team.

Preferred Qualifications, Capabilities, and Skills

• Working knowledge of Microsoft Word, Excel, PowerPoint, Visio, and SharePoint.
• Meticulous attention to detail.
• Strong organization and time management; able to prioritize and multitask in changing environments.
• Positive, team‑oriented mindset with enthusiasm and a sense of urgency.
• Ability to analyze, recommend, and document procedures; identify process gaps and alternatives.
• Proficiency with large language models (LLMs) for drafting and review.

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.