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Customer Development & Commercial Strategy Manager

London, UK
Any
Actively hiring

Customer Development & Commercial Strategy Manager

Capgemini
London, UK
Any
Capgemini
Actively hiring

hackajob is partnering with Capgemini to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

Job Title: 

What you will be doing ?

We are seeking to grow our Customer Transformation consulting practice by hiring a dynamic Customer Development & Commercial Strategy Senior Manager. The individual we are looking for must have a sound understanding of Marketing Strategy and Activation, with specific experience in Customer Development & Commercial Strategy and a proven ability to shape, sell and deliver innovative marketing related programmes of work. 
You should have some of the following experience:    
 
  • Previous relevent experience, preferably in an agency or consultancy environment. 
  • Experience working as part of/leading a Marketing function or Marketing Consulting team, focused on creating customer-centric growth strategies, driving commercial transformation, and go-to-market strategies and optimisation. 
  • You have a strong understanding of customer and business development levers, including pricing, trade spend, channel strategy, and digital enablement. 
  • Experience driving digital transformation in areas such as building marketing strategies, designing future-fit marketing operations, and activating content, data & technology to deliver growth. 
  • You understand how to turn a set of business objectives into Marketing capabilities and to map those capabilities to solutions. 
  • You have a proven track record of selling multifaceted programmes of work, across Marketing Strategy, Marketing Technology and Marketing Operations. 
  • You have a blended skillset and are comfortable analysing both quantitative data and customer insights to build strategic recommendations.  

An overview of the role:

This blended role spans customer, commercial and marketing strategy. You will jointly be responsible for delivering client engagements, growing our business and developing the team: 
 
 
  • For our clients: 
    • You will design and implement customer-centric growth strategies that align with business objectives and market dynamics. 
    • You will lead, manage and deliver on multiple marketing/sector related projects. 
    • You will collaborate with other senior leaders and experts across the role,  as well as with externals partners and vendors, to create and implement cutting edge solutions. 
    • You will collaborate with cross-functional teams within client organisation (e.g., digital, analytics, marketing, operations) to deliver integrated solutions. 
    • You will build and maintain strong relationships, acting as a trusted advisor to senior stakeholders. 
  • To grow our business:  
    • You will lead multiple, and often concurrent marketing bids. 
    • You will shape attractive commercial propositions and proposals, often responsible for the scope, budget and resources of the project as well as the expectations and satisfaction of the clients. 
    • You will drive business development efforts, including proposal development, client pitches, and account growth. 
  • To develop our team: 
    • You will mentor and develop other consultants, contributing to a high-performance team culture. 
    • You will stay abreast of industry trends and emerging technologies to inform strategic recommendations. 
  • You will have experience working in one of more of Consumer Products, Retail, Utilities, Financial Services. 
 

What we look for:

A good fit for this role will bring many of the skills, experience, and attributes below 
 
  • Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients 
  • Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results.  
  • Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease. 
  • Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders. 
  • Excellent interpersonal skills – Builds trust and fosters strong connections with colleagues, clients, and stakeholders. 
  • Adaptable and agile – Thrives in dynamic environments and embraces modern, agile ways of working 

 

It would be a bonus if you had: 
 
  • Understanding of overarching marketing initiatives (e.g. Content production, audience segmentation, activation strategy, etc) – How sales and marketing intersect.  
  • Experience with specific customer development & Commercial Strategy tools like (Salesforce, PROS, etc) 

hackajob is partnering with Capgemini to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

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