Technology Support I

JOB DESCRIPTION

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I at JPMorgan Chase within the Commercial & Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders

• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Experience with an IBM zSeries Mainframe environment 
• Knowledge of JCL, CICS, COBOL, DB2 and VSAM & utilities
• Knowledge of Control-M/CA7 scheduling tools, MQ, NDM/FTP
• Experience with Unix/Linux/Windows Distributed Application Support
• Basic knowledge of application development and its lifecycle
• Experience in Information Technology Infrastructure Library (ITIL) framework
• Incident management from triage to root cause resolution.
• Excellent and proven problem-solving skills and Strong written communication skills and customer facing.
• Ability to automate and build tools for improved productivity

• Flexible, co-operative, and resilient with the option to extend coverage if required and will be mostly aligned to India Afternoon shift 

Preferred qualifications, capabilities and skills

• Previous exposure to application support Mainframe and/or Unix/Linux/Windows Distributed App Support
• Experience doing application development and/or production support in finance domain.  
• Exposure to one or more general-purpose programming languages or automation scripting
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

• AWS cloud experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.