Product Delivery Associate - Trust & Security

JOB DESCRIPTION

Connected Commerce is a new and innovative line of business, designed to expand Chase’s business ventures beyond core financial services. We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money.  As part of the Testing team, you are at the center of keeping our customers and these businesses strong and resilient. Our culture in Risk Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Product Delivery Associate in Trust & Security, you will play a vital role in User Acceptance Testing (UAT), ensuring code readiness aligns with business requirements. Your responsibilities will encompass test planning and execution, along with functional, end-to-end, and regression testing. You will collaborate with Risk and Technology teams to ensure business processes and user interactions function as intended, effectively minimizing post-launch risks.

Job Responsibilities

• Understand the intent of a business requirement
• Formulate test approach and test plan and detailing the dependencies and risk involved
• Execute business scenario in UAT environment
• Partner and collaborate with stakeholders for clarifying queries and sharing the testing status
• Ensure testing artifacts are updated and saved as appropriate
• Reconcile test results from different tests and different groups
• Incorporate process enhancements related to tools and practices to unlock greater efficiencies and effectiveness
• Partner with UAT Manager/Lead to ensure that testing readiness and testing execution milestones are completed
• Assist in helping to facilitate the quality testing practices in support of various products

Required Qualifications, Capabilities, and Skills 

• Bachelor’s degree or comparable experience
• 3+ years of experience in manual testing along with formulating test plans and approach, test scenarios and test scripts
• Experience in JIRA process, understanding of the process flow and creation of the task
• Experience with Microsoft Office, Confluence, qTest tool
• Writing and executing queries in SQL
• Knowledge in Unix operating system
• Experience with Agile and waterfall software development methodologies
• Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Excellent organizational and project management skills; able to manage competing priorities under tight deadlines. Proven ability to collaborate and build strong partnerships
• Intellectual curiosity with a proven ability to learn quickly. High degree of initiative, self-direction, and ability to work well under pressure

Preferred Qualifications, Capabilities, and Skills 

• Experience with mainframe screens, business rules engines
• Understanding of credit card lifecycle and cards transactions processing
• Experience with risk processing

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.