Operations Manager

Full time - we will also consider part time or role share proposals

Salary £33,963 - £36,793 (dependent on experience) plus London allowance

London based (Farringdon), five days a week in the office

Ordnance Survey (OS) is one of Britain’s most impactful technology and data companies, providing location data across the public and private sector. Our data is part of everyday life, with the average person benefitting from it 40 times a day.

Geovation is part of OS and works with startups to push the boundaries of what is possible with location data. Our Farringdon hub is a vibrant space where first-time founders collaborate with experienced entrepreneurs and geospatial specialists. We host events, encourage creativity, and help build the next generation of data-driven applications through our programmes and challenges. We do this to generate insights for the OS product team and grow future markets for location data.

At Geovation you can make a real difference, develop your skills, and help ideas, businesses and people grow.

About the Role

As Operations Manager you’ll be responsible for Geovation’s Clerkenwell Hub at the centre of one of the UK’s most entrepreneurial neighbourhoods. You’ll have the ambition of turning it into a world class innovation hub at the heart of Geovation’s ecosystem. You’ll take pride in maintaining, a safe, secure, and professional space, but be driven by how the hub can generate an elevational experience which encourages collaboration and innovation and attracts more members to join the community. But it’s not just about the hub - you’ll also ensure we have the processes, policies and ways of operating in place across the team and managed ecosystem – a solid bedrock on which to build our impact.

In this role, you will:

· Manage Geovation Operations including the hub and team finances (procurement, suppliers, invoices, purchase orders etc) on a day-to-day basis, to meet business needs.

· Take responsibility for understanding, setting and implementing all safety and security policies and procedures for the Geovation Hub.

· Manage, maintain and improve the overall physical environment of the hub to meet the expectations of a leading innovation focused co-working space and government office.

· Elevate the experience of using the hub for users, by drawing in best practise from other spaces and developing and delivering improvement at Geovation.

· Manage essential supplies to the hub including tea, coffee, fruit and milk etc, and managing relationships with suppliers. Manage finance for these suppliers.

· Together with the relevant OS technology teams, manage all hub technology and software platforms (e.g. Nexadus, Clickup)

· Monitor and report on the use of the hub, analysing who users are, how they are using it, and how this affects the achievement of our Geovation’s goals.

About you

We’re looking for a hyper-organised and proactive person who is passionate about managing physical spaces and creating positive experiences for their users. You’ll be an expert at the ‘basics’ of ensuring a safe, secure, affordable and well organised space. You take pride in creating things that appear to just ‘work’, but you can also add a layer of magic that brings a space to life and create a sense of place. You are love defining clear well thought out processes, but you don’t hide behind them, because you are a natural problem solver, making things happen. You’re comfortable building relationships with all types of people and seamlessly going from the background to the foreground as needed.

We’re looking for someone who has:

· A highly organised and structured approach, with a proactive, practical, safety-first approach to solving problems and delivering projects related to the physical

· The ability to collaborate with a range of stakeholders, including startups, corporate partners, public sector bodies, and operational service providers (e.g. contractors)

· The financial and technically skills required to operate and manage a physical space, with the ability to set up, manage and use both hardware and software systems.

· A desire to connect with people and be in the hub 5 days a week, including attendance at Geovation & member events in the day & evening.

· Knowledge and skills in developing the physical layout, appearance and presentation of spaces and an understanding of how to elevate the experience of people using them.

· Experience in managing of physical office environments, ideally co-working spaces and or innovation hubs

· Experiences in defining security, health and safety policies and processes and ensuring their delivery, ideally within the public sector.

Here is a snapshot of the technologies that we use:

· MS Office, ClickUp, Nexadus, Slack, Canva, Copilot

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by Click here

• Salary – £33,963 - £36,793 (dependent on experience) plus London allowance

• Performance related bonus up to 10%

• A competitive pension scheme (OS contributes up to 12.07%)

• 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years

• Enhanced family leave, including up to 12 weeks paid partner (paternity) leave

• Free subscription to OS Maps

• Access to online learning platforms

• Coaching and Mentoring schemes

• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

• An extra days’ leave for each year you work, up to 33 days

• Employee Assistance Programme

• We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances

• Eyecare Vouchers

• OS Explorers Nursery discount

• Cycle to Work scheme

• We believe that as a company we should give back wherever we can, so we give you 1 day a year to volunteer for charities that are important to you, as well as offering a match funding scheme

Location:

• The role is based at Geovation’s Hub in Farringdon.

• Due to the nature of the role, we would expect the role holder to be in the hub 5 days a week to provide direct support to our members in the hub.  

• The exact hours may vary to flex to events that are happening in the hub and the wider community – including some events in the evening.

• There may also be specific needs to be present in the Geovation Hub as part of Fire, Health and Safety responsibilities – which may affect hours required in the Hub.

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS).

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing date: Tuesday 4th November at 23:59

Please include a cover letter with your application briefly detailing what your experience and skillset would bring to this role?

The stages that proceed successful application are as follows: 

Stage 1 – 15 minute telephone screening call via MS Teams

Stage 2 – Online assessment 

Stage 3 – Competency based interview with task/presentation to take place via MS Teams or at Geovation.

Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you’re enthusiastic about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.

Skills required for this role:

Financial Administration, Office Management, Problem Solving, Relationship Building