JOB DESCRIPTIONJoin our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Commercial and Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Oversees the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security
- Develop and implement comprehensive strategies for onboarding and supporting Identity and Access Management (IAM) applications and tools such as ForgeRock and Ping Identity
- Ensure all processes and solutions adhere to regulatory requirements and internal policies, maintaining robust compliance and security standards throughout the IAM lifecycle
- Leads the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience
- Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals
- Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis
- Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
- Champions automation and DevOps practices to streamline operations and reduce manual intervention and toil
- Monitors service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
- Tracks industry trends and emerging technologies, recommending enhancements to production management practices
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient experience in observability and monitoring tools and techniques (Geneos, Dynatrace, Grafana, and Splunk), with experience in configuration, integration, and analysis of application and infrastructure metrics
- Proficient in Python scripting
- Experienced in implementing processes aligned with the Information Technology Infrastructure Library (ITIL) framework, and proficient knowledge of cloud security principles, compliance frameworks, and risk management
- Proficient in Identity and Access Management (IAM) - ForgeRock and Ping Identity ,OAuth, OIDC
- Hands-on expertise with AWS cloud deployments and AWS services (EC2, IAM, S3, Lambda, CloudFormation), architecture, and security best practices
- Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
- Demonstrated expertise in Linux scripting, enabling effective management of routine operations and tasks within a Linux environment
- Experience with enterprise scheduling tools (Autosys or Control-M), with the ability to manage and automate workflow processes effectively
- Experience with automation tools, DevOps methodologies, and CI/CD pipelines
Preferred qualifications, capabilities, and skills
- AWS certifications (AWS Certified Solutions Architect, AWS Certified Security Specialty)
- Experience in financial services, or highly regulated industries
ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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