Branch Operations - Product Delivery Associate - Testing

JOB DESCRIPTION

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.

As a Product Delivery Associate within the Branch Communications & Tools team, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Perform assigned testing using established processes and tools to ensure quality and reliability, while understanding interfacing applications, test environments, and tools
• Document test plans, scripts, defects, and reports, maintaining comprehensive test case inventory
• Collaborate with Product, and Technology to prepare test scenarios, participate in sprint ceremonies, and refine user stories 
• Lead test efforts, mentor peers, and assist developers in problem resolution
• Manage multiple priorities and tight timelines while supporting project implementation and post-implementation reviews
• Drive process improvements, facilitate methodology discussions, and evaluate opportunities for automation
• Participate in project quality reviews, assess risks, and make recommendations as needed

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• 2+ years of system/application software testing
• Skilled in writing use cases, functional specs, scenarios, workflows, test cases, and test plans
• Experience in test case development and defect resolution
• Motivated team player with strong interpersonal skills
• Able to work well under pressure with excellent attention to detail

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes 
• Familiarity with JIRA and Agile methodology
• Financial Industry or Branch experience preferred
• Bachelor’s degree or equivalent experience

  ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.