Ai4Ops Voice+ Product Manager

JOB DESCRIPTION

Are you ready to make an impact at the cutting edge of AI innovation? Join our dynamic team in the Ai4Ops Voice+ Domain, where your ideas and expertise will help shape the future of intelligent products. We value diversity, collaboration, and a growth mindset, and we are committed to creating an inclusive environment where everyone can thrive. If you are passionate about leveraging technology to deliver meaningful solutions and exceptional customer experiences, we encourage you to explore this exciting opportunity.

As a Product Manager in the Ai4Ops Voice+ Domain, you are an integral part of the team that innovates new AI-driven product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and implementing domain solutions that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you'll guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams—including data scientists, engineers, and AI Annotation specialists—to deliver high-quality products that exceed customer expectations.

Job Responsibilities

Drive Strategy & Prioritization

• Develop a product strategy and vision that leverages AI technologies to deliver value to customers within the Ai4Ops Voice+ Domain.
• Collaborate across the product ecosystem to define strategic direction, set priorities, and execute initiatives that align with business goals and AI advancements.
• Inform and review priorities, manage requests, make critical decisions, communicate updates, and escalate issues as needed.
• Build awareness of dependencies and cross-functional impacts to enable efficient decision-making.
• Oversee portfolio planning, dependency management, logistical coordination, and escalation processes.

Product Management & AI Innovation

• Manage discovery efforts and market research to uncover customer solutions and integrate AI capabilities into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition, with a focus on AI features and enhancements.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, reliability, and AI performance indicators.
• Guide successful product launches, gather crucial feedback, and ensure top-tier client experiences, especially for AI-powered features.

Oversight, Monitoring & Optimization

• Provide thought leadership to partners and drive adoption of best-in-class planning processes within Ai4Ops Voice+ Domain.
• Coordinate preparation, logistics, and material development for quarterly planning sessions with key stakeholders across the product ecosystem.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product management, program management, or a relevant domain area, ideally with exposure to AI or machine learning technologies.
• Advanced knowledge of the product development life cycle, design, data analytics, and AI concepts.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, with a focus on AI-driven products.
• Demonstrated success in managing and implementing operational effectiveness and portfolio management initiatives.
• Proven ability to operate within agile methodologies and deliver scalable, resilient, and stable AI-powered products.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience collaborating with AI, machine learning, or data science teams.
• Familiarity with AI product metrics, model performance evaluation, and responsible AI practices.
• Current knowledge with emerging AI technologies, trends, and best practices to inform product strategy and development is preferred.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.