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hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
The Service Delivery Manager (SDM) is responsible for building and maintaining strong customer relationships and improving services to maintain customer satisfaction and retention. The SDM is responsible for several key functions, focusing on ensuring that all requirements of the contractual service obligations are met throughout the lifecycle
of the management contract.
What you will do:
• Act as the primary service management contact for the customer
• Ensure all engagements drive the customers experience in line with the
customer contracted services, managing customer expectations,
• Gather customer roadmap intelligence and provide an update to internal
stakeholders to ensure any commercial opportunities are identified
• Undertake the management and oversight of the Service Levels in accordance
with Service Level Agreement
• Co-ordination and execution of monthly, quarterly, and annual Service Review
Meetings, face to face and remotely, in accordance with the provisions of Service
Level Agreement and Service Schedule
• Provide on-going analysis of reports, performance, and trends, generating
appropriate and timely recommendations and stating risks to both the customer
and the business
The ideal candidate should have a strong customer-focused background, preferably with previous customer-facing experience within healthcare.
• Experience working with software like Adastra, or similar products
• Expert knowledge of ITIL standards
• Ability to travel to and from customer sites, and other offices used for external
and internal meetings
• Excellent business and relationship management skills
• Commercially astute, with excellent customer facing/customer service skills
• Demonstrate understanding of common customer service tools and processes
• Able to work on own initiative, making effective decisions and collaborate within
a team dynamic
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Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Join us and become part of a team that’s powering the world of work and making a real difference.
hackajob is partnering with OneAdvanced to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.