Product Owner –Pricing Capabilities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Acquirer Capabilities & Delivery (Digital Product Management):

Product Owner –Pricing Capabilities

Description/Overview of the Department:

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer Capability (ACD) Products team is at the heart of the proprietary transaction process.  We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

We are looking for a talented Product Owner to join the ACD Products team in delivering efficient, effective, predictable, and compliant transaction processing. The success of the role will depend on your ability to collaborate, prioritize, manage and drive the roadmap vision to maintain, improve and expand transaction processing capabilities provided to our Merchants and Partners around the world. The Product Manager should be strategic and a self-starter who is comfortable working in a dynamic and fast-paced role within the organization.

You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business solutions and an eye on industry trends. Working with our partners you will develop and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you?

Key Job Responsibilities:

This Product Owner will:

• Develop deep understanding of both the problems our stakeholders are trying to solve and the technical capabilities that support the pricing business today and, in the future

• Partner across business, product and technologies to define/plan short/long term needs and solutions for the future

• Participate in the design of the capability roadmap to enable business processes

• Will work in conjunction with business partners, product managers, product owners and scrum teams to define features and break down into user stories and define acceptance criteria

• Document process flows in support of American Express policy (AENB81) – specifically, documenting un/happy path scenario/feature designs, system interactions and data flows to clearly explain the innerworkings of the functionality in lay terms

• Identify RCSA process documentation modifications for ongoing maintenance to RCSA materials

• Maintain Value Co Creation (VCC), now called Ways of Working (WOW) artifacts Enterprise and Strategic Priorities

• Prioritize the scrum team’s backlog in collaboration with Product Managers, Product Owners and other impacted teams while working to remove impediments

• Facilitates resolution of risks, issues and changes related to the product development lifecycle

• Lead/participate in scrum ceremonies, including sprint planning, show-and-tell, and program increment planning

• Partner with testing teams to identify test scenario/case needs and ensure product quality

• Deliver tools and systematic capabilities that meet customer needs using competitive analysis and technology trends

• Maintain open communication channels with stakeholders, business partners, and technology partners

• Strong interpersonal and collaboration skills, including the ability to develop relationships with all partners while appropriately influencing without direct authority

• Demonstrate organizational and technical problem-solving skills

• Work well in a dynamic, complex environment and under deadline pressures

• Support governance processes for assigned product(s)

• Support project management for Product Issues with long term controls required – includes Product owned Issues and/or provide direct support to AET owned Issues specific to collaboration across business community

Minimum Qualifications:

• Product planning experience with a strong understanding of the Product Management lifecycle, along with demonstrated project management skills

• Experience in converting business requirements to technology ready features/user stories

• Experience in data flow mapping and documenting system to system operations understanding the interworking of a system/solution and how it uses the data upstream/downstream

• Experience managing multiple priorities through timely delivery

• Excellent communication skills and demonstrated ability to influence without authority

• Experience in working with both business and technology as partners and working as one team

• Experience in Scaled Agile delivery/framework

• Experience in Rally and Confluence tools

• Ability to accommodate multiple time zones when required

• Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)

• Proven track record for excellent communication, influence and leadership without authority

• Strong analytical skills

• Knowledge of merchant transaction processing capabilities a plus

• Bachelor’s degree or 4+ years Business Analytics/Software Engineering experience a plus

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities