MLIO Knowledge Management Model Office Associate

JOB DESCRIPTION

Join us to shape the future of AI and ML technology at JPMC, where your expertise will drive innovation and impact across the organization. As a Model Office Lead, you will have the opportunity to collaborate with talented teams, champion user needs, and contribute to the growth and success of our products. Your work will help us deliver exceptional experiences and solutions that matter.

As a Model Office Lead in the MLIO Knowledge Management Model Office team, you will champion the voice of the user and drive experience optimization for our AI and ML technology and tools. You will serve as the liaison between product and business teams, supporting product launches and scaling new solutions across multiple business areas. Leveraging your specialized knowledge and user feedback, you will inform and enhance our product development process, ensuring our offerings meet real user needs. You will be part of a collaborative team culture focused on innovation, growth, and operational excellence.

Job responsibilities

• Build and maintain strong relationships with product teams, user researchers, designers, and cross-functional partners
• Partner with product teams to assist with adoption of AI and ML technology; collaborate with communications and operations to enhance product support and feedback; monitor production environments and communicate issues to developers on a standardized cadence
• Contribute to solution discovery by collaborating with cross-functional teams to identify potential solutions that address a wide range of user needs and align with business goals
• Participate in product planning sessions, contribute ideas, and assist in the execution of product initiatives, ensuring timely and successful product launches
• Manage intake and prioritization of Model Office requests via Jira Kanban, ensuring the team is properly resourced and requests are efficiently managed
• Gather user feedback to improve products and experiences, sharing actionable insights and recommendations with product teams
• Expand Model Office capabilities to new lines of business and channels that align with product roadmaps
• Manage a Job Enrichment Program (JEP) to cultivate future leaders and enhance productivity
• Maintain a transparent repository of current and past projects, providing regular updates and reporting on the impact of Model Office activities

Required qualifications, capabilities, and skills

• Minimum two years of experience in product management or project/program coordination
• Experience in product launch or operational support roles in card and retail servicing
• Strong organizational, multitasking, and problem-solving skills
• Excellent communication, interpersonal, and relationship-building abilities
• Ability to lead cross-functional teams and collaborate in a dynamic, fast-paced environment
• Experience in developing training materials and onboarding new teams or stakeholders
• Strategic thinker with a proactive approach to identifying opportunities for growth and improvement
• Knowledge of the product development life cycle, including discovery and requirements definition

Preferred qualifications, capabilities, and skills

• Experience with Jira, Confluence, and agile methodologies

Additional Information

No relocation assistance 

No Sponsorship 

Required or additional information
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent upon JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.