Technology Support III

JOB DESCRIPTION

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Technology Support III team member in the Corporate Technology organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities:

• Act as the second line of support for requests involving Branch hardware or applications and operations processes
• Partner with various Support groups team and product owners to resolve issues, defects, and conduct root cause analysis
• Be a problem solver for onsite vendors requesting help with operational support questions responsible for providing deployment support and technical assistance and support related to software and hardware configuration. 
• Responds to queries, runs diagnostic programs, isolates problem, and implements solution.
• Communicate and promote and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
• Collaborate effectively with peer groups to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
• Analyze identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering concepts and 3+ years applied experience.        
• BS/BA degree or equivalent experience
• Advanced knowledge, technical problem resolution
• Experience gathering and analyzing data to effect meaningful change in areas that need improvement
• Advanced knowledge of PC and Network architecture, design, and business processes
• Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
•  Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
• Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.