UX Content Writer, Senior Associate

JOB DESCRIPTION

We’re looking for a content designer who’s passionate about simplifying banking for business clients in the innovation economy and startup sector. Help us take a new banking platform out of beta and into general availability. You’ll collaborate closely with design, tech, and product partners while enjoying being part of a wider content community of practice. 

As a UX Content Writer, Senior Associate at JPMorganChase, you’ll play a pivotal role in shaping customer experiences through content and language, building customer confidence and driving engagement. Leveraging your advanced proficiency in UX writing, content architecture, and storytelling, you’ll plan, create, and structure product content within a user experience design framework. Your work will have a moderate impact on product design, architecture, and functionality, while collaborating with cross-functional teams to ensure inclusive, accessible, and customer-centric solutions. You’ll contribute to the content design practice by maintaining team resources and advocating for content design to design partners. With a strong understanding of financial services, you’ll contribute to the development of innovative strategies and solutions, working independently and providing guidance to your team and peers. 

Job Responsibilities 

• Develop and implement content strategies for moderately complex products, ensuring alignment with user experience design principles and business objectives. 
• Collaborate with cross-functional teams to create engaging, user-friendly content that adheres to accessibility guidelines and inclusive design practices. 
• Utilize rapid iterative design techniques to create, test, and refine content concepts, incorporating user feedback and insights for continuous improvement. 
• Apply advanced writing and editing skills to produce clear, concise, and engaging content that effectively communicates complex concepts to diverse audiences. 
• Monitor and analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences. 
• Work five days a week in office. Hybrid and remote arrangements are not available. 
• Ability to prioritize work in a fast-paced environment while partnering with multiple teams at once. 

Required Qualifications 

• 3+ years of experience or equivalent expertise in content design, user experience design, or a related field. 
• Advanced proficiency in UX writing, content architecture, and storytelling. 
• Demonstrated experience in applying accessibility guidelines and inclusive design practices to create user-friendly content. 
• Proficiency in rapid iterative design techniques, with a track record of incorporating user feedback and insights for continuous improvement. 
• Strong knowledge of financial services industry, with the ability to apply this knowledge to content creation and strategy. 
• Familiarity with Figma, LLMs, and other work and productivity tools. 

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.