Manager of Software Engineering- ServiceNow

This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.

As a Manager of Software Engineering at JPMorgan Chase within the Infrastructure Platforms line of business, you will oversee a team of over 10 developers and quality assurance professionals based in India and the US. Your role involves managing the daily operations of the Technology Asset Provisioning System, a bespoke application designed to install, maintain, refresh, and decommission hardware across JPMorgan Chase data centers and corporate offices.

Job responsibilities

• Provides guidance to immediate team of ServiceNow software engineers on daily tasks and activities of a custom ServiceNow application.
• Sets the overall guidance and expectations for team output, practices, and collaboration
• Anticipates dependencies with other teams to deliver products and applications in line with business requirements
• Manages stakeholder relationships and the team’s work in accordance with compliance standards, service level agreements, and business requirements

• Creates a culture of diversity, opportunity, inclusion, and respect for the team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.

• Apply hands-on experience in ServiceNow development and operations.
• Lead ServiceNow development teams, managing resources and project deliverables.
• Direct ServiceNow technology projects from inception to completion.
• Manage technologists to achieve project and organizational goals.
• Demonstrate proficiency in automation and continuous delivery methods.
• Master all aspects of the Software Development Life Cycle.
• Apply advanced understanding of agile methodologies, including CI/CD, application resiliency, and security.
• Implement practical cloud-native solutions in technology projects.
• Work at code level within ServiceNow and maintain ServiceNow Certified Developer certification.

• Integrate ServiceNow with message-based systems, implementing sophisticated error handling.

Preferred qualifications, capabilities, and skills

• Experience with infrastructure install, maintain, refresh and decommission processes for corporate data centers.
• ServiceNow Integration Specialist certifications in one or more ServiceNow modules.