We are currently looking for a Technical Support Analyst (TSA) to join our expert support team specializing in the different BMC AMI Product families.In this pivotal role, you will act as the primary liaison between BMC and our customers, delivering technical support and driving issue resolution for mission-critical mainframe environments. You’ll collaborate with Engineering and R&D teams to ensure a superior support experience that consistently meets—and exceeds—customer expectations.-------------------------Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success:* Manage, troubleshoot, and resolve technical issues related to BMC AMI products and their integrations within defined service levels* Respond to customer inquiries via phone, email, and web channels, providing accurate, timely, and professional solutions* Document all customer interactions, diagnostic steps, and resolutions in BMC’s issue management systems to ensure knowledge sharing and audit readiness* Collaborate with Engineering and escalate issues to R&D as needed, ensuring visibility and progress on critical cases* Maintain a consistently high level of customer satisfaction by applying both technical insight and effective communication* Contribute to knowledge capture initiatives and support continuous improvement in internal processes and customer experience
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