Business Analysis Manager Vice President

JOB DESCRIPTION

Step into a pivotal role where your expertise in business analysis will directly shape the future of Business Banking. Join a dynamic team that values innovation, collaboration, and leadership, empowering you to drive impactful solutions for both our customers and the business. You’ll be at the forefront of bridging business and technology, transforming challenges into opportunities and making a real difference every day. As the functional leader, your insights and guidance will influence key decisions and foster a culture of excellence across our organization. If you’re ready to lead, inspire, and grow in a fast-paced environment, we invite you to make your mark with us! 

As the Business Analysis Manager Vice President within Business Banking, you will research and promote solutions impacting customers both directly and indirectly. You will partner with business and technology teams to overcome challenges and recognize opportunities, translating insights into positive outcomes for the business and customers. You will work across functional teams to promote resolutions, optimize existing processes, and identify new opportunities for improvement. This role requires bridging business and technology, effectively communicating to both areas succinctly and accurately. As the functional leader of the support environment, you will be the primary contact for related issues and ongoing programs. You will offer clear guidance and feedback to colleagues while promoting the values, culture, and brand of Business Banking. Your expertise in business analysis will shape the future of Business Banking, promoting impactful solutions for customers and the business. You will be at the forefront of bridging business and technology, transforming challenges into opportunities. Your insights and guidance will influence key decisions and foster a culture of excellence across the organization. If you’re ready to lead, inspire, and grow in a fast-paced environment, we invite you to make your mark with us!

Job responsibilities

•  Lead the team that researches and provides approval for Business Banking lending and deposit fee refunds and waivers. Support the National Sales Team by reviewing pricing adjustments. Requests may may come directly from Sales staff including Market and Division leaders
• Provide metrics and insight into trends and partner with Product Teams and Stakeholders to make improvements in both the support process experience and products and services the firm provides to customers
• Track and follow up on escalated requests, prioritize issues and drive resolution
• Engage the sales team by responding to questions and research requests on supported requests
• Maintain process documentation and ensure information is current and accurate
• Engage with Business Banking Chief Administrative Office and Business Practices Oversight strategic priorities and drive measurable progress towards them including enhancing National Sales Support, develop and strengthen key partnerships across Business Banking, and leading from the front to drive efficiency, productivity, and control sustainability

Required qualifications, capabilities and skills

• Outstanding organizational skills and the ability to deal successfully with complex issues, multiple priorities and short deadlines
• Strong analytical and problem-solving skills
• Positive attitude with the ability to build and foster relationships with internal partners and team members
• Expert verbal and written communications skills. Ability to listen effectively and credibly present ideas
• Flexible, with ability to work under minimum direction and use independent judgment in decision-making
• Good interpersonal skills that allow the individual to effectively interact with all levels of management 
• Experience partnering across multiple lines of business and/or organizations

Preferred qualifications, capabilities and skills

• Experience with Business Banking lending and deposit products
• Proficiency in Business Central (Salesforce), Customer Assist (CA), Vendor Loan Systems (VLS)
• 7+ years Financial Services industry experience w/ Consumer, Business or Commercial banking
• Bachelor's degree in Business, Finance, or Systems; or equivalent work/training

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.