Quant Analytics Senior Associate - Customer Loyalty Analytics

JOB DESCRIPTION

Join our Customer Loyalty Analytics team and help shape the future of customer experience through advanced analytics. You’ll have the opportunity to collaborate across teams, drive innovative strategies, and make a real impact on how we understand and serve our customers. Grow your career in a dynamic environment that values strategic thinking and data-driven decision making. Develop your skills while working with cutting-edge technologies and methodologies. Be part of a team that values your expertise and encourages continuous learning.

As a Quant Analytics Senior Associate Customer Loyalty Analytics within the Data & Analytics organization, you will play a key role in supporting analytics projects across customer experience functions, channels, and products. You will work collaboratively with cross-functional teams to derive insights from customer journeys and implement strategies to improve the customer experience. Your work will span the full analytics lifecycle, from data development to delivering presentations of findings. We value inclusive, collaborative teamwork and a focus on driving business impact. You will help us turn data into actionable recommendations that matter to our customers and our business.

Our projects range from trend analysis to prescriptive analytics, all centered on data mining, business judgment, and collaboration. You’ll partner with Strategic and Analytics teams, leveraging advanced tools and methodologies to deliver insights. The team supports a variety of business units, providing opportunities to work on diverse and challenging projects. You’ll be encouraged to stay current with the latest trends in AI and analytics, applying new techniques to enhance our capabilities. This role offers a unique opportunity to influence business decisions and customer outcomes.

Job responsibilities

• Leverage analytical applications (SQL, Alteryx, Python, Tableau, Adobe Analytics, Competitive Intelligence) to analyze complex data sets
• Clean, transform, and interpret trends and patterns in data
• Facilitate identification of KPIs and conduct trend analysis, segmentation, and optimization
• Lead partnerships with Customer Experience Groups to advise on strategies and deliver actionable analysis
• Stay updated on AI, Machine Learning, and Generative AI trends to enhance analytical capabilities
• Prepare and deliver presentations with compelling data narratives for executive audiences
• Document data lineage and scope analytics projects
• Develop hypotheses and conduct data analysis to generate insights
• Collaborate with cross-functional teams to improve customer experience
• Present findings in regularly scheduled analytics meetings and Business Unit Reviews

Required qualifications, capabilities, and skills

• 2+ years of related experience
• Bachelor’s degree in a quantitative or related field
• Technical knowledge of data management, governance, big data platforms, and data architecture
• Structured thinker with effective written communication skills
• Ability to present fact-based recommendations clearly and concisely
• Superior written and oral communication skills
• Ability to communicate effectively with all levels of management and business partners
• Proactive and results-driven with a proven track record of execution

Preferred qualifications, capabilities, and skills

• Master’s degree or PhD in a relevant field
• Experience with advanced analytics tools and methodologies
• Familiarity with AI, Machine Learning, and Generative AI applications in analytics
• Experience delivering presentations to executive audiences
• Demonstrated ability to “tell a story” with data
• Experience working in cross-functional teams
• Strong business judgment and collaboration skills

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.