MI Analyst

Team – Insights Lab

Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or London Office. Full time hours per week. 

Top 3 skills needed for this role:

• Strong SQL skills
• Report/dashboard development experience (Power BI or similar)
• Data storytelling/communication

What this role is all about:

We’re looking for a motivated, skilled, and experienced analytics professional to join our Insight Lab team. You’ll design and deliver reporting and analytics that help us monitor performance, understand customer behaviour, and improve service for both our members and advisers.

Why join us?

Data is at the heart of everything we do. You’ll play a key role in producing and maintaining KPIs that measure servicing performance and customer experience, helping the business make informed decisions that drive better outcomes. If you enjoy solving problems, connecting the dots across multiple data sources, and telling compelling stories with data, this role is for you.

What this team is all about:

We’re a data-driven team focused on delivering insights that shape customer experience, performance, and business strategy. Our mission is to bring together data from multiple sources and turn it into a single, compelling story, combining technical expertise with business understanding to drive meaningful change.

This role also includes a proof-of-concept element, where you’ll work on prototype-level data engineering and ETL modelling through to analytics and visualization. Working with others to productionise and ensure successful implementation. This gives you the chance to innovate and see your ideas evolve into enterprise-class solutions.

In addition, you’ll play a key role in solving daily issues with data and reporting, ensuring operational continuity and accuracy. You’ll also handle queries from managers on staff performance metrics and management helping leaders make fair and informed decisions.

Key Actions:

• Build and maintain SQL queries to create reliable reporting layers.
• Develop automated reporting solutions for dashboards and ad-hoc analysis.
• Produce and maintain KPIs that monitor servicing performance and customer experience.
• Create analytics to uncover trends in customer behaviour and operational bottlenecks.
• Design and deliver clear, engaging dashboards that make insights accessible to stakeholders.
• Implement data validation processes to ensure accuracy and reliability.
• Explore emerging tools (including AI-assisted analytics) while maintaining high standards of data quality.
• Respond to ad-hoc data queries and performance metric requests from managers.

• Ability to interpret data and explain it clearly to non-technical audiences.
• A focus on accuracy, consistency, and data quality.
• Curiosity and a problem-solving mindset.
• Familiarity with AI tools or willingness to learn.
• Desirable: experience with automation tools (e.g., Power Automate) and interest in AI-assisted analytics.

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.