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hackajob is partnering with Third Bridge Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Job Description
As our Technology Success Manager you will be the regional lead for our Technical Support & Success
Lead & motivate a high performing team
Day to day management of team including recruitment, management, & development
Help to solve escalated issues from the team
Ensure the team adhere to agreed processes & follow best practices
Investigate key blockers for the team and work with the Head of Technology Success to resolve
Deliver while managing the expectations of your stakeholders
As we grow, working out priorities, asking users critical questions and managing expectations
Problem management
Ensure key users are appropriately updated on changes or issues
Liaise, partner and build relationships with key users.
A commitment to continuous improvement & learning
Managing & delegating improvement projects / initiatives
Adjust processes when necessary
Ensure proactive awareness of changes in any supported applications & ensure team members are aware
Qualifications
Previous work experience in IT Operations (desktop and technical/application support)
Strong work ethic
Analytical
Attention to detail
Proactive approach to coaching team members
Excellent people management skills, performance management
Dedicated to continuous improvement
Ability to translate non-technical to technical jargon & vice-versa
Ability to influence stakeholders and get buy-in
Creative problem solver
Familiarity with ITIL foundations and concepts
hackajob is partnering with Third Bridge Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.