Senior Engineer, Customer Success & Business Intelligence

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

You will be an innovator in the Cybersecurity division of Comcast Technology Solutions (CTS). (https://www.comcasttechnologysolutions.com/about-us) This division specializes in offering Software-as-a-Service (SaaS) and subscription-based security solutions to large enterprises and the federal government. For the first time ever, customers are now able to purchase some of the best of Comcast’s own in-house security technologies (https://www.comcasttechnologysolutions.com/cybersecurity-suite). These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost. The Cybersecurity Suite efficiently improves security and compliance while keeping costs in check. You are entrepreneurial. You are fascinated by the challenge of wrangling security data for insights. You like driving new relationships with enterprise data scientists, and enjoy helping others find value in data. You are good at evangelizing new technologies and researching the latest in cybersecurity. You achieve satisfaction in seeing customers solve hard security problems. You enjoy the challenge and thrill of succeeding in bringing new technology approaches to market. As Senior Engineer, Business Intelligence & Customer Success, you will be a leader of a key team within Comcast Technology Solution’s exciting new cyber security business unit, which sells SaaS and subscription security solutions to the large enterprise and federal government. Currently, two solutions, BluVector and DataBee, both used internally by the Comcast CISO organization, are sold by the business unit. These solutions are advanced threat detection, advanced threat hunting and security operations center and compliance offerings that improve security and compliance in a cost-effective manner. DataBee is the BU’s growth engine and is an innovative security & compliance data fabric platform, a new market segment rapidly replacing SIEM and other legacy security & compliance toolsets.

Job Description

Core Responsibilities

• Partner with data engineering teams for data ingestion, storage, search, and delivery methodologies to support a wide array of data sources and types to support security and privacy compliance
• Build and maintain positive relationships with key stakeholders, including customers, partners, and internal teams, to ensure customer success and drive long-term business growth for DataBee.
• Stay up-to-date with industry trends and advancements in security data management, data manipulation techniques, and SQL best practices, and effectively articulate their relevance to customers.
• Partner with other engineering and product teams to provide technical leadership and guidance on enhancing the CCM (Continuous Controls Monitoring) platform.
• Provide ongoing operational support of production dashboards to ensure high availability and data integrity within a customers deployment
• You can be hands on with our engineering and products team, creating, changing or revising dashboards and data fabric views as needed.
• Must also be able to work independently with limited supervision to deliver assigned tasks and work within scrum methodology.
• You collaborate closely with Sales Engineering, Solution Architecture(s), Product Management and Product Marketing to influence the roadmap, architecture and customer engagements.
• Travel to customer sites or Comcast office is for product presentations is required when the customer requests an in-person meeting. Travel to in person internal meetings also is required upon request to build rapport with customers.
• Performs other related duties as assigned

Required Skills and Experience:

• Strong oral and written communication skills with an ability to develop a strong rapport across a variety of technical and non-technical teams.
• Strong passion for learning and teaching others
• Demonstrated subject matter expert in data storage (Snowflake, Databricks, Azure blob) and visualization solutions (Tableau)
• Experience building dynamic Tableau dashboards that are utilizing advanced features such as LOD calcs, parameters, Extensions API
• Overseeing the collection, storage, management, quality and protection of security data (part or all of these processes will qualify)
• General understanding of data collection, parsing, storage, and search capabilities.
• General understanding of data privacy policies, and complying with data protection regulations
• Knowledge of security ecosystem - such as IDP, EDR, SIEM., SOAR, Firewalls, VPNs, DNS, vulnerability management, asset management, threat hunting solutions and applications (Where they fit in, what they do, what logs they create, how organizations use them, etc.)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Data Storage; Cybersecurity; Tableau (Software)

Salary:

National Pay Range: $83,626.10 USD-$195,998.68 USD Illinois Pay Range: $88,852.73 USD - $172,478.83 USD Colorado Pay Range: $94,079.36 USD - $180,318.78 USD Hawaii Pay Range: $109,759.26 USD - $164,638.89 USD Washington DC Pay Range: $120,212.52 USD - $180,318.78 USD Maryland Pay Range: $99,306.00 USD - $180,318.78 USD Minnesota Pay Range: $94,079.36 USD - $164,638.89 USD New York Pay Range: $99,306.00 USD - $195,998.68 USD Washington Pay Range: $94,079.36 USD - $188,158.73 USD California Pay Range: $94,079.36 USD - $195,998.68 USD New Jersey Pay Range: $104,532.63 USD - $188,158.73 USD Vermont Pay Range: $99,306.00 USD - $156,798.94 USD Massachusetts Pay Range: $104,532.63 USD - $188,158.73 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years