Client Service Analyst

JOB DESCRIPTION

Join JPMorganChase as a Client Service Analyst and be the first point of contact for clients, delivering exceptional service for complex products. Your innovative approach and conflict management will drive team success and align with business goals. The Client Support Group (CSG) is part of the Client Onboarding and Service (COS) - Solution Center, support the Commercial and Investment Bank (CIB). COS teams delivers specializied operational services tailored to the diverse needs of CIB clients. Within this framework, CSG focuses on transactional support, including high-risk callbacks for money movement, management of signer and security administrator changes, account and product maintenance, and acting as the primary intake for fraud-related inquires.

As a Client Service Analyst within JPMorganChase, you will report to a Senior Associate - Client Service or the Vice President - Client Service. You will collaborate with internal teams and serve as a direct liaison to external clients. You will be responsible for addressing inbound client requests related to transactional matters, executing outbound high-risk callbacks, and assisting clients with fraud investigations. You will play a critical role in ensuring efficient and secure client service delivery.

Job responsibilities 

• Listen proactively to and assess client needs, delivering effective solutions with a focus on client satisfaction.
• Guide clients through each stage of the process and educate them on available self-service options, serving as a trusted advisor.
• Collaborate within a team environment to optimize productivity and ensure efficient service delivery.
• Foster strong relationships with internal stakeholders and external clients to enhance the overall client experience.
• Demonstrate foundational knowledge of commercial treasury management products and services to support client requirements.
• Partner with Fraud Recovery Associates on the Commercial Banking Fraud team to address and resolve client inquiries related to fraud.

Required qualifications, capabilities, and skills  

• 2 years of equivalent work experience
• Demonstrates adaptability and a commitment to continuous learning
• Maintains strong organizational skills and effectively manages multiple priorities
• Appropriately escalates complex or atypical issues
• Exhibits strong problem-solving abilities with attention to detail
• Ability to exercise sound judgment and make effective decisions 
• Proven experience in a customer service role, with a focus on managing high-touch client interactions and resolving conflicts
• Advanced computer literacy, with proficiency in using technology to optimize operational processes and communicate effectively
• Demonstrated ability to innovate and challenge the status quo, with experience in generating new ideas and executing solutions that add value

Preferred qualifications, capabilities and and skills

• Bachelor's degree preferred
   

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.