Senior Product Associate – Connected Commerce, Wallets and Lending

JOB DESCRIPTION

The Connected Commerce, Wallets and Lending organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative services via the most important platforms of today and tomorrow. 

Job Summary
As a Senior Product Associate in the Connected Commerce, Wallets and Lending team, you will work directly with a scrum team to deliver innovative digital wallet solutions. You will collaborate with product owners, engineers, and stakeholders to prioritize features, resolve impediments, and ensure the delivery of best-in-class customer experiences.

Job Responsibilities

• Prioritize a feature backlog for scrum team and be actively involved in getting work ready for delivery
• Answer day-to-day product questions and co-ordinate refinement sessions for engineers to guide execution and delivery
• Design key engagement ceremonies with product owners and stakeholders to lead project execution
• Identify and resolve key project impediments utilizing agreed upon escalation frameworks and mitigation tactics
• Maintain an ongoing deep knowledge and documentation of key project artifacts
• Create transparent and accurate updates on project status and socialize those updates with all relevant stakeholders
• Identify, coordinate and sequence dependencies on other product teams; Help remove impediments for the team
• Initiate commitment for critical dependencies – including facilitating elaboration sessions, helping to secure resources, etc.
• Respect, value and promote diversity, opportunity and inclusion

Required qualifications, capabilities, and skills

• 2+ years of product management or relevant experience
• Knowledge of product management techniques, principles, and best practices
• Capable of adjusting and reacting to evolving business priorities
• Committed to building partnerships to lead alignment and finalize key decisions to achieve desired outcomes
• Effective written and verbal communicator with excellent reasoning, organizational and presentation skills
• Demonstrable experience working in banking or with financial services products
• Familiarity with Digital Wallets (at a minimum as a user)
• Proficient with Confluence and JIRA

Preferred qualifications, capabilities, and skills

• Intellectually curious, have a customer-first mindset, and passion for building new and innovative digital products
• We provide value to customers across all segments regardless of age, wealth, and financial literacy
• Champions of customer experience across all user interactions, with particular focus on delivering simple/elegant digital solutions
• Excellent team players with ability to collaborate with functional areas to lead successful and timely project execution
• Results-oriented, with strong communication skills

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.