Business Systems Architect

Location:  Austin, TX or Indianapolis, IN

Department: Business Systems & Analytics

Reports to: Director of Business Systems & Analytics

This is a full-time, hybrid position based in Austin, TX or Indianapolis, IN and requires on-site presence multiple days per week. 

Who We Are

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

Job Overview

The Business Systems Architect will own and manage internal and external users and user experience on Salesforce.com and other integrated systems that form the operational backbone of Scale Computing. This is a functional, hands-on role that partners closely with internal Salesforce Administrators, external developers, and business stakeholders. 

The key to success in this role is working with stakeholders to define requirements and needs and understand how they play into Company goals to enable optimal user interaction and efficiency. We believe best-ever experiences start from the inside out - so we’re looking for an approachable, friendly team player. 

Responsibilities

• Run, manage and analyze the Salesforce implementations within the organization
• Direct involvement and oversight of developing business requirements, process analysis, specifications, process flows, application design, application configuration, and testing.
• Help develop the ongoing Salesforce.com roadmap to support Scale Computing’s strategic initiatives. Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap
• Serve as the technical expert on Salesforce.com projects
• Provide mentoring and guidance to other team members as they fulfill real-time feature requests and troubleshoot issues and assists in prioritization of helpdesk tickets if needed
• Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Work with the team on release and environment management including sandbox usage planning, metadata and data migration, environment comparisons, and version control
• Develop test plans and lead testing cycles (both QA and UAT)
• Drive and support continued education and technical certification obtainment for the Business Systems team
• Analyze and implement Salesforce release features in accordance with the yearly cycle
• Maintain annual reviews of overall systems, health, security, and technical debt

• Minimum 5 years of Salesforce experience, including senior administrator-level and Platform App Builder capabilities
• Salesforce CPQ knowledge required
• Strong data analytical skills
• Strong business acumen, technical aptitude and attention to detail
• Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams
• Ability to clearly & concisely communicate  with users in different roles and with varying skill sets
• Positive attitude, growth mindset, and ability to take initiative with minimal supervision

Preferred Qualifications

Experience in the following areas is a plus: 

• Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot
• Workflow & Automation Platforms: Zapier, Formstack, Jotform
• Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign
• Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development / debugging tools

Ideal candidates may also:

• Enjoy analytical troubleshooting and data-driven problem solving
• Work with strong attention to detail and data accuracy
• Proactively recommend system improvements
• Communicate and collaborate effectively across teams, both in-office and remote
• Understand Salesforce database structures, capabilities, and limitations
• Have experience implementing Salesforce end-to-end
• Thrive in a fast-paced, evolving environment with high autonomy

Education or Experience

• 5 years minimum Salesforce experience, senior administrator skills required
• Bachelor's degree or equivalent work experience 

Perks of Scale Computing

• Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire
• 401(k), FSA, HSA
• Casual dress code
• Fully stocked kitchen
• Vibrant and Inclusive Workplace Atmosphere
• Paid company holidays
• Discretionary time off policy
• Flexible work environment and an opportunity to grow as we grow.