Experience Design Vice President

JOB DESCRIPTION

We offer an exciting opportunity to shape the future of user experience through impactful design leadership.

As an Experience Design Vice President in Wealth Management, you will play a pivotal role in shaping user experiences across our products and services. You will leverage your expertise in design and research to lead strategic initiatives, collaborate with cross-functional teams, and foster a culture of inclusivity and accessibility.

Job responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs
• Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into product development and deliver customer-centric solutions
• Analyze market trends, gather user research feedback, and use data insights to inform design decisions and optimize experiences
• Contribute to the design community by organizing and facilitating design thinking workshops

Required qualifications, capabilities, and skills

• Five years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives and abilities into solutions
• Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies
• Advanced technical literacy, including understanding of client-side technologies, APIs, microservices, and their impact on user experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Overall knowledge of the Software Development Life Cycle

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Advanced skills in designing wireframes, prototypes, and interactive touchpoints
• Proficient in visual design, including creating accessible UIs using Figma and internal design systems
• Skilled in organizing and facilitating design thinking workshops

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.