Senior Product Associate - Fraud Assessment - Trust & Security

JOB DESCRIPTION

Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact.

As a Senior Product Associate, Fraud Assessment in Trust & Security, you will help shape technology solutions that safeguard our customers and the firm. You will collaborate across business and technology teams to deliver high-quality requirements and ensure solutions provide an exceptional client experience. Your work will drive innovation in fraud detection and risk management, making a meaningful difference every day.

Job Responsibilities

• Partner with product owners, data scientists, and fraud strategists to deliver customer-focused solutions
• Support product roadmap and pipeline development and maintenance
• Schedule and lead technical elaboration and JAD sessions with stakeholders and technology partners
• Gather and translate system requirements into use cases, user stories, and functional specification documents
• Define and write API specifications, including request/response data structures (JSON, YAML, Avro, XML)
• Create technical process flows, data flow diagrams, swim-lane diagrams, and sequence diagrams
• Document user personas and build requirement artifacts and mapping documents
• Support internal and functional testing using tools such as Postman or SOAP UI
• Work closely with the System User Acceptance Test team to ensure thorough testing of scenarios
• Serve as the primary liaison between business, architecture, development, and testing teams
• Manage interdependencies between product releases and delivery activities

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in engineering, computer science, technology, or related field
• 3+ years of experience in product, technology, or financial services
• Extensive experience in technical business analysis in a related industry
• Experience with service-oriented design and technology (Rest APIs, micro services, Kafka, webservices, MQ messaging)
• Experience with cloud solutions and/or RDBMS
• Excellent communication, interpersonal, and analytical skills
• Ability to interpret and share concepts clearly with varied audiences
• Comfortable creating and presenting recommendations to leadership
• Ability to interview stakeholders and quickly understand new concepts
• Self-starter with strong problem-solving skills and ability to deliver actionable insights
• Proficiency with project tracking and process documentation tools (Confluence, JIRA, Visio)

Preferred Qualifications, Capabilities, and Skills

• Advanced degree
• Experience with fraud risk and originations products
• Prior web-based development experience (J2EE, web services, API development, data streaming)
• Prior experience in financial or banking institutions, especially with digital or payments-related products

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.