Senior Manager, Infrastructure Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About American Express Cloud Engineering:

American Express Cloud Engineering provides comprehensive platform that enables business critical applications to have faster Time-to-Market for American Express. The platform offers fast-paced rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Service, DB-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. Amex Cloud Platform enables Application developers to write modern scalable cloud native applications.

As a Senior Manager, Infra Engineering you will be part of the Cloud Engineering Team that builds core CI/CD and Observability capabilities to enable Application teams to build modern applications. The architecture includes usage of DevOps components in a hybrid cloud model and technologies that drive to build modern applications.

How will you make an impact in this role?

Responsible for leading an Engineering team within enterprise CI/CD that provide new capabilities to American Express developers

Responsibilities

• Lead engineering for the CI/CD teams, focusing on high availability, scalability, and reliability
• Manage and implement ITIL / ITSM processes
• Partner with Product, Ops, and architecture stakeholders to align on roadmap execution, prioritize initiatives, and deliver on OKRs/Tech KPIs.
• Drive resolution of technical issues, oversee risk mitigation, and escalate as needed to maintain service continuity.
• Optimize infrastructure platform health using diagnostics, monitoring tools, and automation strategies.
• Manage, lead and mentor a team of engineers—co-located or remote—providing performance feedback, professional development, and career coaching

Minimum Qualifications

• 10+ years of industry experience, including 4–5 years in relevant infrastructure/cloud roles.
• Hands-on experience CI/CD and/or Observability and building complex infrastructure.
• Strong background in Linux systems engineering, web technologies (HTTP, SSL, routers, load-balancing), and infrastructure platforms (IaaS, PaaS).
• Must have experience of Kubernetes, Openshift, infra as code frameworks, API Gateways, CNCF technologies, CI/CD tools, Cloud Native application architectures, and any public cloud services like AWS, GCP, Azure
• Strong troubleshooting, performance optimization, and service-restoration skills.
• Excellent interpersonal skills, with customer-centric communication—especially during outages or escalations
• Able to interpret technical/business objectives and articulate clear, scalable solutions.
• Familiarity with Agile and ITIL frameworks, comfortable operating in fast-paced or startup-style environments.
• Team leadership and development
• Strategic planning and cross-functional collaboration
• Performance and SLA oversight
• Stakeholder engagement and influencing technical direction

Salary Range: $120,000.00 to $210,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities