Sr. Solutions Engineer - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. FreeWheel’s Product and Partnerships Solutions Group serves at the nexus between technical and business solutions teams. The team employs an analytic, innovative, and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top players in the Television industry. We seek a creative, passionate, and intrinsically motivated Senior Solutions Engineer to help bring our product offerings into their fullest form – establishing and exemplifying best practices in product activation; acting as the key technical expert in the execution of FreeWheel’s, and our clients’, most strategically important implementations; and, illuminating client usage in support of improving FreeWheel’s TV Platform offerings. The ideal candidate has previous experience working on data products such as audience, identity and measurement. Given the team’s broad purview, Product Solutions Engineers must communicate with customers and partners frequently in finding robust solutions to complex problems. Product Solutions Engineers are expected to draw upon their expertise and creativity to ensure the success of FreeWheel’s most demanding client initiatives, addressing novel requirements and uses cases in collaboration with the Services organization, Product Management, Product Marketing, Revenue, Partnerships, and Engineering teams throughout the product development and Serviceability Lifecycle processes. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Job Summary

Job Description

We seek an experienced, passionate, and highly motivated Product Solutions Engineer (PSE) to bring our technology to life each day, establishing and exemplifying best practices in product activation, acting as the key technical expert in the execution of FreeWheel’s, and our clients’, most strategically important implementations, and illuminating client usage in support of improving FreeWheel’s offerings.  

Because of the broad purview, this individual must communicate with customers and partners frequently, finding robust solutions to complex problems. Product Solutions Engineers are expected to draw upon their experience and creativity to ensure the success of FreeWheel’s most demanding client initiatives, often addressing requirements which have never before been asked of FreeWheel by our customers and sales prospects.

The Product Solutions Engineer will be specifically tasked to perform as the SME – Subject Matter Expert - for one or more product area. In the role will involve partaking in and providing input to Product Management, Product Marketing and Engineering Teams throughout the entire Serviceability Lifecycle process.

FreeWheel’s client services philosophy is based on establishing long-standing client relationships formulated foremost on trust. Our work philosophy is predicated on transparent collaboration across all departments throughout the product lifecycle. As such, other key elements and duties of a successful PSE include:

Responsibilities:  

• Serve as a subject matter expert across assigned Freewheel’s TV Platform product offerings  

• Act as liaison between Account teams, Product Management, and Engineering for matters related to product focus areas, providing guidance and feedback on product usage, gaps and/or needs  

• Design and execute technical solutions for client and partner projects with a high degree of autonomy, providing innovative solutions to meet the specific needs of FreeWheel clients’ newest and most demanding business requirements   

• Quickly ramp up on Freewheel's data (audience, identity and measurement) offerings as that will be the primary area to support, followed by other partner areas 

• Provides trusted expertise and feedback on internal projects to improve product usage and customer service  

• Assist with use case and requirements gathering, prioritization in the backlog management process, ensuring products meet success criteria and mitigating deployment risk with cross-functional testing   

• Help guide new products and features through go-to-market phases and evangelize them in market   

• Work with client Account teams and Product Management to usher products through the commercialization process, preparing Services organization to deploy at scale and assure product serviceability    

• Consult clients and partners on viable opportunities which align with their current technology architecture   

• Evaluate client and partner requests for technical feasibility, determines high-level requirements for implementation success, and aids Account Management in creating informative requests for implementation resourcing   

• Assists in preparation and execution of materials for client renewal opportunities, product upsells, business reviews, account plans and presales process    

• Captures technical details of client-specific implementations with support of the account team, and maintain this information within well-updated documentation of clients' technology architecture    

• Prepare and provide advanced trainings to internal teams, clients, and partners associated with product focus areas  

• Provides timely, technical support and problem resolution for escalated field service questions from Services team  

Qualifications:  

• BA/BS degree required  

• Experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity, working directly in advertising technology dealing with media monetization   

• Experience working directly with 3rd party technology vendors in designing, deploying, and servicing solutions at scale  

• Working knowledge of and experience with the following a big plus:  

• Familiarity with IAB standards including VAST, openRTB, and Privacy Frameworks  

• Data analysis and processing: SQL, cURL, etc  

• Web technologies such as: HTTP, HTML5, XML, etc  

• Object Oriented Programming: JS, Python, etc  

• Experience developing against RESTful APIs  

• Data Visualization: Kibana, Grafana, Loki, etc  

• Strong client-facing communication skills, with the ability explain product functionality, technical design and limitations at the client’s executive level as well as to developers or other client experts   

• Demonstrated track record of exemplary software implementation and systems integration skills  

• Ability to evaluate customer requirements and lead in the determination of internal priorities   

• Ability to analyze large data sets to inform business decisions  

• Demonstrated understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions   

• Excited to help large companies manage their successful use of enterprise-focused technology  

• Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements  

Employees at all levels are expected to:  

• Understand our Operating Principles; make them the guidelines for how you do your job.  

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.  

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.  

• Win as a team - make big things happen by working together and being open to new ideas.  

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.  

• Drive results and growth.  

• Respect and promote inclusion & diversity.  

• Do what's right for each other, our customers, investors, and our communities.  

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Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Product Solutions; Technical Solutions; Structured Query Language (SQL); Troubleshooting; Communication

Salary:

Primary Location Pay Range: $97,666.62 - $146,499.93

Additional Range: This job can be performed in Colorado with a Pay Range of $89,527.73 - $146,499.93

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years