Quant Analytics Associate Senior - Remediation & Corrections

Ready to transform data into impactful insights? Join us as a Quantitative Analytics Associate and make your mark with our dynamic team!  Dive into data analysis, support diverse Lines OF Businesses such as Auto Finance and Business Banking and drive strategic decision while advancing your career.  

As a Senior Quantitative Analytics Associate within the Remediation & Corrections team, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JPMorganChase. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service. 

Job Responsibilities

• Communicate findings and recommendations to stakeholders in a clear and concise manner.
• Manage multiple remediation projects simultaneously, prioritizing tasks to meet deadlines.
• Maintain a high level of accuracy and attention to detail in all aspects of work.
• Deliver exceptional customer service by thoroughly addressing and resolving account issues.
• Support ongoing team initiatives and contribute to a collaborative work environment
• Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps.
• Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data.
• Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review.
• Automate repetitive analytics steps across cases using SAS macros and other relevant tools.
• Develop and apply advanced analytics skills to deliver best-in-class solutions for customer issue treatment 

Required Qualifications, Capabilities and Skills

• Bachelor's degree in in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields
• Minimum 3 years of experience in quantitative analytics, data analysis, or a related field (refer to NJE Years of Experience Table for GT Job Architecture).
• Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues.
• Proficient in data analysis tools and techniques (e.g., SAS, SQL, Python, R).
• Excellent attention to detail and commitment to accuracy.
• Proven ability to communicate complex findings clearly to both technical and non-technical stakeholders.
• Experience working in a fast-paced, deadline-driven environment.
• Proven ability to work collaboratively across multiple teams and lines of business.
• High level of motivation and initiative.
• Strong organizational and time management skills.
• Commitment to delivering exceptional customer service.

Preferred Qualifications, Capabilities and Skills

• Advanced  degree in quantitative analytics, finance, mathematics, or a related discipline.
• Experience with remediation or corrections in a financial services environment.
• Familiarity with regulatory requirements related to financial products and customer remediation.
• Experience supporting Auto Finance, Business Banking, or similar lines of business.
• Strong presentation and stakeholder management skills.
• Ability to develop and implement process improvements

Schedule: Monday – Friday 8:00 – 5:00 pm in office full-time; this role is not remote or hybrid

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorganChase will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans