IT Manager

British Airways is one of the world's leading global premium airlines serving almost 40 million customers a year, travelling to over 180 destinations in more than 70 different countries worldwide.

Currently, British Airways has an exciting opportunity open for an IT MANAGER - AMERICAS. 

This position will be based primarily at JFK/NEW YORK area.

You'll play a pivotal role in delivering world-class IT services across one of our most important regions. This is a exciting position for someone who thrives on variety, enjoys solving complex challenges, and wants to make a real difference to our operation.

Your Role
From supporting our day-to-day operations to enabling exciting new route launches and lounge openings, you'll be at the center of our IT delivery across the Americas. You'll work closely with colleagues, suppliers, and stakeholders to ensure our technology supports our ambition to be a precision-led, customer-focused airline.

Your responsibilities will include:

Providing IT services for business-as-usual operations, as well project delivery across the region
Managing vendor and supplier relationships, including participating in contract negotiations
Supporting route start-ups and close-downs with seamless IT execution
Overseeing IT requirements for lounge openings and business expansion projects
Acting a primary escalation channel for your areas of responsibility 
Bringing fresh thinking and continuous improvement to how we deliver IT services
Building strong relationships with stakeholders across the Americas operation
About You
We're looking for someone with a solid technical foundation who can combine strategic thinking with practical delivery. You'll be comfortable working independently, travelling across the region, and visiting our JFK office regularly.

You'll need:

A well-rounded technical background with broad IT knowledge
The ability to work hands-on in a dynamic, fast-paced environment
Strong organisational skills and a solution-focused approach
Flexibility to travel, including regular trips to JFK
Drive, initiative, and the confidence to work autonomously
Excellent stakeholder management and communication skills
Ability to manage both local and remote technical teams
It would be advantageous if you have:

Experience with IT service management tools such as JIRA, Confluence, & ServiceNow
ITIL Service Management experience or relevant qualification 
A project management background or relevant qualification
Supplier and vendor management experience, including contract negotiations
Knowledge of the aviation or travel industry
Why This Role Matters
As an IT Manager for the Americas, you'll be instrumental in ensuring our technology enables outstanding service for our customers and colleagues. You'll have the opportunity to shape how we deliver IT services, work on diverse and interesting projects, and be part of a team that's integral to British Airways' success in the region.

Location & Travel
This role is based in North America with travel required across the region, including regular visits to our New York and JFK office.

You must have employment authorization to work in the United States.

We are an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Following successful applications the following assessment process will apply:

1st stage virtual interviews (motivation/fit) - W/C 17th November 2025
Final interviews (competency questions and technical case study) - 3/4th December 2025 the location for this will be at our Manhattan office space. Address will be shared with successful candidates.