JOB DESCRIPTIONYou enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Consumer & Community Banking Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities- Partners with the Product Owner to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
- Considers and plans for upstream and downstream implications of new product features on the overall product experience.
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
- Writes the requirements, epics, and user stories to support product development.
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements.
- Raise blockers and other impediments to the Product Manager and assist in driving solutions to removed blockers.
- Assist Product Owner in managing timelines and reporting risks and issues.
- Remain flexible in a changing environment due to high demands from products across the firm all working to solution their highest priority change.
- Excel in communication, collaboration, and coordination across product and technology to ensure the needs of our customers are clearly understood and we expeditiously deliver solutions that meet or exceed their needs and expectations.
Required qualifications, capabilities, and skills- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition.
- Developing knowledge of data analytics
- Demonstrated performance in either product management or relevant domain area.
- Experience executing operational management and change readiness activities.
- Experience in product deployment processes
- Understand the process and practice of Agile software delivery.
- Support Product Manager with breaking down a complex problem into manageable and achievable parts, then the experience to see it thru to implementation.
Preferred qualifications, capabilities, and skills- Demonstrated prior experience working in a highly matrixed, complex organization
- Firm knowledge of the product development life cycle
- Strong verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.
- Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, and engineers.
- Strong diligence to ensure accuracy and precision in data analysis, documentation, and requirement gathering.
ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
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