Video Operations Support Specialist

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Responsible for supporting processes and practices of the Video on Demand asset delivery platform and ensure world class level of service in content delivery. Tracks and forecasts operations of deliverables and supports workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved efficiencies, performance, and reliability. Works with moderate guidance in own area of knowledge. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Job Summary

Job Description

Core Responsibilities

• Compiles transmission and status reports for management and clients.
• Communicates statuses and schedules to management, clients, and vendors.
• Resolves or escalates critical issues to management and third parties which may jeopardize a service or deliverable.
• Provides operations-level expertise and support to production, enterprise-level non-linear products.
• Contributes to new non-linear products and their support products as they are developed, as well as predict how each product will impact/alter/enhance the current non-linear operations model.
• -Documents new operational procedures as necessary.
• Maintains knowledge of technology in use, and/or under development and its impact or potential impact on the VOD business process.
• Oversees informal training with staff and new hires as required on products or client processes.
• Escalates critical issues to management and third parties to avoid service disruption.  Keeps management aware of changes that could have impact to the business and proactively addresses immediate concerns.
• Leads client calls as necessary to maintain high standard of performance and ensures that records are kept ensuring accuracy.
• Ensures that communications are addressed in a timely manner and demonstrates responsiveness to customer satisfaction.
• May be asked to derive and report upon metrics performance for management and assist in the preparation and upkeep of Quality of Service reports.
• -Takes point on new onboarding of providers and affiliates as well as providing configuration changes for current providers.  Addresses any discrepancies proactively and ensures that appropriate testing and validation is complete.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.  Regularly scheduled on-call duties are also possible within the scope of this role.
• Other duties and responsibilities as assigned.

Must Have Skills:

• Proficient in Microsoft Office Suite
• Excellent written and verbal communication skills
• Experience with video technology and a basic understanding of metadata and CableLabs specifications
• Flexible work hours, including participation in on-call rotations

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Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental

• 401(k) Savings Plan

• Generous paid time off

• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Learn more at jobs.comcast.com/life-at-comcast/benefits

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Video Distribution; Troubleshooting; Scheduling

Salary:

Primary Location Pay Range: $70,511.76 - $105,767.64

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years