JOB DESCRIPTION
We’re building the bank of the future from the ground up, and you can make a real impact. At Chase, we combine great value with an excellent experience, earning the trust of millions in the US and rapidly growing in the UK. Our digital bank is revolutionizing mobile banking with journeys our customers love. Here, you’ll be part of a team that does things differently, offering you the opportunity to innovate and grow your career.
Job Summary:
As a Process Engineering Senior Associate in the International Consumer Bank, you will be a seasoned Business Process Analyst. You will design new business processes that shape customer journeys for our digital retail bank. Your expertise in retail banking domains—products, customer service, cards, fraud, and Fincrime—will help us deliver outstanding experiences. You’ll collaborate with diverse teams and play a key role in building the bank of the future.
Job Responsibilities:
- Design end-to-end business processes and implement recommendations using industry-standard tools such as BPMN 2.0 and DMADV.
- Partner with internal groups and stakeholders to develop, implement, and track process improvements.
- Support operations teams by driving productivity and process enhancements.
- Coordinate project activities across operations, technology, compliance, and legal teams.
- Monitor project status, mitigate risks, escalate issues, and manage stakeholder expectations.
Required Qualifications, Capabilities, and Skills:
- Experience in business process engineering within operations, project/change management, or financial services.
- Proficiency in designing, mapping, and implementing business processes using industry-standard practices and tools.
- Strategic and tactical project/change management experience, including systems implementation and process improvement.
- Consulting experience in business analysis, data gathering, and implementing complex solutions in financial services.
- Process design expertise using BPMN 2.0 standards.
- Strong understanding of project management and quality methodologies.
- Problem-solving skills and high attention to detail.
- Ability to design and map detailed business workflows.
- Excellent time management and planning skills.
- Flexible, adaptable, and a proactive change agent.
- Excellent written and verbal communication skills.
- Strong influencing skills with stakeholders at all levels.
- Ability to build partnerships across teams to deliver results.
- Advanced skills in MS Excel, PowerPoint, Jira, BPMN 2.0 Signavio or Blue Works, and Confluence.
Preferred Qualifications, Capabilities, and Skills:
- Experience in digital banking or fintech environments.
- Familiarity with international consumer banking operations.
- Knowledge of regulatory requirements in financial services.
- Experience with process automation tools.
- Ability to work in fast-paced, agile teams.
- Exposure to customer journey mapping.
- Experience leading cross-functional projects.
Why Join Us?
You’ll be part of a team that’s redefining banking for the digital age, with the chance to innovate and grow your career. We value diverse perspectives and empower you to make a real difference for our customers and our business.
#ICBEngineering #ICBCareers
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
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