3rd Line Support Specialist - DSM Platform

Chippenham, UK
Infrastructure Engineer Desktop Support Application Support Engineer
BT (Security)
Actively hiring

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Job Req ID:  29698
Posting Date:  21 Feb 2024
Function:  Service
Unit:  Business

Chippenham (4308), Chippenham, United Kingdom

Salary:  Competitive Salary + Benefits

Recruiter: Krystle James

Hiring Manager: Peter Turner

Career Grade: D

Internal Closing Date: 04/03/24

Why this job matters

The role is critical to the operational teams supporting the Defence customer communications systems. Failure of the tooling platform would hinder the ability of the Enterprise Managed Services (EMS) teams to monitor, manage and restore services to our SLAs damaging the reputation of the BT brand with our customer.

The role is for a specialist within a technical team maintaining the BT defence IT tooling platforms which provide the systems to support multiple defence contracts.

This role is based in Chippenham only. Office based. Mon-Fri 8am-4pm. Must be UK resident for 10 years in order to obtain SC or DV clearance.

What you’ll be doing

  • The purpose of this role is to ensure the virtual computer systems deployed for the tooling platform are monitored and repaired.
  • It is vital that the Service and Network management platforms are available to the service and support teams 24/7. This role ensures the underlying computer systems, backups, databases, networks and firewalls, hosting the support applications are always available.
  • The post holder will provide support to the design community to ensure timely delivery of new solutions, changes and upgrades.
  • The post holder will keep current with the latest technology pertaining to their respective specialist area.
  • This role requires technical aptitude, and strong stakeholder skills to be able to engage with customer technology experts, present designs and technical plans, roadmaps and represent BT at external technical forums with the customer.

Essential Skills

  • Continuous Improvement
  • Issue resolution
  • Incident Managment
  • Event Management
  • Network Security

What we'd like to see on your CV

  • Expert knowledge or certification in VMWare virtual computing.
  • Expert knowledge or certification in Windows Operating system support – including configuration by Group Policy
  • Expert Knowledge in one of the following technical areas:
    1. Administration/Support of MS SQL Server Database infrastructures.SQL high availability, load balancing and disaster recovery practices.
    2. Routing, switching and security protocols and technologies. Diagnosing network faults and actioning network configuration changes - Juniper networks and Palo Alto Firewalls experience desirable


At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

  • Competitive salary
  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • On-call allowance
  • 25 days annual leave (not including bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes.
  • Discounted broadband, mobile and TV packages
  • Access to 100’s of retail discounts including the BT shop

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