Analyst, IT Support

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for providing efficient and effective technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting / support.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

Comcast’s Technology, Product & Experience (TPX) organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience.

About the Role:

A Tier 1 IT Analyst provides entry‑level technical support and assists in the maintenance, monitoring, and improvement of IT systems and services. This role serves as a first point of contact for end users, resolving routine technical issues, escalating more complex problems, and contributing to the day-to-day operations of the IT environment. The Analyst I collaborates with team members, follows established processes, and supports organizational initiatives to ensure reliable, secure, and efficient technology operations.

Key Responsibilities:

• Provide first-tier technical support for hardware, software, network, and account-related issues.
• Troubleshoot and resolve incidents through phone, email, chat, or in-person support.
• Log, track, and update support tickets using the organization’s IT service management tools.
• Configure, install, and update computer systems, peripherals, and software applications.
• Assist with user onboarding tasks such as device setup, account provisioning, and access requests.
• Follow standard operating procedures, knowledge articles, and escalation workflows.
• Support asset management, inventory tracking, and documentation updates.
• Perform routine system checks, monitoring, and maintenance tasks as assigned.
• Participate in IT projects under the guidance of senior analysts and engineers.
• Maintain strong customer-service focus and communicate effectively with both technical and non-technical users.

Skills & Experience We’re Looking For:

• Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
• Foundational knowledge of Windows/macOS, productivity applications, and basic networking concepts.
• Familiarity with ticketing systems, Active Directory, and common enterprise tools is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to follow procedures and work collaboratively within a team environment.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Job Profile: Analyst 1, Information Technology Support

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Technical Support; Teamwork; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years