Analyst, Security Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Analyst, Security Operations & Analytics is responsible for analyzing, evaluating, and translating enterprise security operations data into actionable intelligence that drives decision-making, goal setting, and risk reduction across Comcast. This role builds and maintains advanced reporting dashboards and analytical frameworks that deliver insights and visibility into investigations, incident response, physical security assessments and security program awareness. This role partners closely with Security Operations leadership to align performance metrics with enterprise prioritize and operational goals, and strategic objectives. The position also supports the development and administration of collaboration and reporting platforms to ensure secure, efficient information sharing across security functions. The role serves as a trusted advisor to leadership by providing data-driven insights, quantitative analysis, and recommendations that enhance operational effectiveness, support enterprise-wide security services, and enable scalable, intelligence-led security operations.

Job Description

Core Responsibilities

Security Analytics, Reporting & Insights

• Design, build, and maintain dashboards and reports that provide real time and historical visibility across investigations, incident response, physical security assessments, and training programs. 

• Develops and delivers weekly, monthly, and annual security operations reports covering investigations, incident response, physical security assessments, and security awareness training. 

• Creates executive-level dashboards and performance scorecards that support operational decision-making, strategic planning, and goal setting. 

• Maps security performance metrics to enterprise risk priorities, operational plans, and tactical initiatives. 

• Translate complex security data into intuitive visualizations tailored to executive, operational, and business audiences. 

• Establish standardized KPIs and metrics frameworks to measure performance and maturity across security functions. 

• Provides forward-looking analysis to identify trends, emerging risks, capacity gaps, and improvement opportunities. 

• Conducts post-incident, post-investigation, and post-assessment analysis to measure outcomes, effectiveness, and lessons learned. 

Operational Support for Investigations, Incident Response & Physical Security Support 

• Analyzes investigative caseloads, clearance rates, cycle times, and outcomes to support resource allocation and operational optimization. 

• Supports incident response operations by tracking response metrics (e.g. MTTD, MTTR, escalation patterns, resolution timelines, and business impact). 

• Develops analytical frameworks and reporting to support physical security assessments, mitigation tracking, and risk scoring. 

• Consolidates data across investigative, response, and assessment activities to provide a holistic view of enterprise security operations. 

Systems & Tools Administration 

• Manage collaboration, reporting, and workflow platforms (e.g., SharePoint, Teams, case management tools, Confluence, Smartsheet) to support Security Operations. 

• Organize and govern documentation, reports, and intelligence products, ensuring accuracy, version control, and appropriate access. 

• Partner with IT and business stakeholders to enhance system functionality, data pipelines, automation opportunities, and user experience. 

• Builds and maintains modern, interactive dashboards using approved business intelligence and visualization tools. 

• Automates recurring reports and data feeds where possible to improve timeliness, accuracy, and scalability. 

• Establishes standardized security metrics, KPIs, and reporting frameworks across Security Operations. 

Data Governance, Quality & Continuous Improvement 

• Conducts regular data validation, quality audits and integrity checks across security data sources to ensure the accuracy, consistency, and integrity of security operations data. 

•  Support development and implementation of data governance standards for investigations, incident response, assessments, and training information. 

• Recommend improvements to data collection processes, reporting methodologies, and tools. 

• Serves as a subject matter expert in security operations reporting systems and analytics.  

Leadership Partnership & Strategic Support 

• Provides analytical support to Security Operations leadership for staffing models, service expansion, and enterprise-wide support. 

• Prepares briefing materials and data-driven narratives for executive reviews and strategic discussions. 

• Acts as a resource and mentor for team members seeking to leverage data and analytics in security operations. 

• Exercises independent judgment and discretion in matters involving sensitive security information. 

Additional Responsibilities 

• Performs other duties and responsibilities as assigned to support Security Operations and enterprise objectives. 

• Maintains regular, consistent, and punctual attendance; may support after-hours or on-call activities during critical incidents or enterprise events. 

Desired experience, education and qualifications 

•   3–5+ years in security analytics, operations analysis, business intelligence, or related fields.  

•   Experience with investigations, incident response, physical security, or corporate security preferred.  

• Demonstrated experience building dashboards in tools such as Power BI, Tableau, Qlik, or Looker.  

• Experience with workflow/case management systems (e.g., ServiceNow, Resolver, Salesforce, Archer, Radar, or similar).  

• Experience with automation tools (Power Automate, Python, SQL, etc.)  

•   Proven ability to work with sensitive and confidential information. 

• Proficiency in data visualization tools (Power BI strongly preferred in most enterprise environments).  

• Strong data analysis skills (Excel, SQL, Python preferred).  

• Familiarity with security operations platforms such as:  

• Incident/case management tools 

• Physical security systems (Genetec, Avigilon, others) 

• Experience managing collaboration/workflow platforms (SharePoint, Teams, Confluence, Smartsheet). 

Preferred Qualifications 

• Bachelor’s degree in data analytics, information systems, criminal justice, intelligence studies, business analytics, or a related field. 

• Advanced degree or professional certifications beneficial:  

• ASIS CPP/PSP 

• Power BI or data analytics certifications 

• Experience developing KPI frameworks or enterprise scorecards. 

• Experience supporting operational security teams (investigations, incident response, physical security, threat management, security awareness). 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Security System; Decision Making; Problem Solving; Collaboration; Critical Thinking; Communication; Security Operations

Salary:

Pay Range: This job can be performed in Washington, and Denver Campus with a Pay Range of $56,698.16 - $106,309.06. This job can be performed in California with a good faith estimated pay range upon hire of $51,028.35 USD - $94,496.94.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years