Senior Engineering Manager (24011740)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

We’re looking for a Site Reliability Engineers responsible for web application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. SRE is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.

This role will drive the Site Reliability Engineering mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web applications. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

Job Responsibilities

• Hands-on engineer with expertise in developing complex, large scale enterprise applications/tools
• Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments
• Work with product owners to define requirements for new features, build product roadmaps and plan increments of work
• Establish and accepts responsibility for engineering practices across teams for example the code review, build and release process and the effectiveness of the retrospective
• Empower teams to automate demand driven scalable application deployments in test or production environments
• Apply specialized knowledge of industry standards or practices to assigned initiatives in order to identify complex and or broad problems and issues and
  formulate recommendations
• Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment

Qualifications

• BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 8+ years work experience in DevOps/SRE
• Development or support of Python, Machine Learning, Java/J2EE/REACT Java Script, and Node applications
• Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the production infrastructure
• Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability
• Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering
• Experience in designing mission critical highly available enterprise applications
• Hand on experience with performance testing framework design, tuning Java applications
• Experience in managing relational and NoSQL databases
• Hands on experience on enterprise tools set such as Splunk, Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
• Experience in handling DDoS/BOT attack and different security remediations
• Experience with Splunk and/or ELK
• Knowledge of Public Cloud technologies such as GCP, AWS, AZURE etc. would be an advantage
• Experience with agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
• Channel-specific architecture skills as required by the platform, such as web, mobile, voice or interactive media
• People management skills - provide regular feedback and mentor group of engineers
• Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization
• Foundation in design, data structures and algorithms, and strong analytical and debugging skills with customer-facing products experience
• Enterprise thinking - find opportunities to educate and learn from other groups, including mobile & web engineering teams

Leadership

• Ability to lead a geographically dispersed team that is composed of colleagues and contractors located across the US, UK, and India
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment
• Liaise between SRE, development, Product Owners, and other partner teams to improve performance and availability
• Ability to build positive relationships with your team, business and technology partners to achieve established goals
• Ability to effectively interpret technical/business objectives and challenges and articulate solutions
• Influence and lead team members with creative thought leadership with data driven changes and improvements by challenging status quo
• Demonstrate the ability to effectively communicate to internal business clients and leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service etc.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities