Product Manager - Customer Engagement

We're seeking a highly collaborative, curious and passionate Product Manager to join our Customer Engagement Product team. This role will play a crucial part in developing and shaping our customer engagement capabilities across a number of areas including; privacy and tracking, customer retention, customer acquisition and rewards.

We're seeking a highly collaborative, curious and passionate Product Manager to join our Customer Engagement Product team. This role will play a key part in developing and shaping our customer engagement capabilities across a number of areas including; privacy and tracking, customer retention, customer acquisition and rewards. 

The ideal candidate will have a passion for creating engaging and rewarding customer experiences and understand the role of technology in delivering new engagement capabilities.

What you’ll do

• Translate commercial & marketing goals into platform capabilities—defining what experiences we build, how we personalise them, and how we measure success.
• Perform thorough product discovery to identify and assess opportunities, with associated measures of success defined.
• Champion customer-centric building by deeply understanding segment personas, behavioral drivers, customer difficulties, and journeys—using evidence to inform platform decisions.
• Ensure the product team has clear and measurable OKRs that align to business goals and drive incremental improvement of the product.
• Work with the Customer Insights teams to gather and manage product feedback through surveys, user research, customer data & analytics tools and experimentation

How you’ll do it

• Strong knowledge of UK GDPR, PECR, and other relevant UK and EU data protection laws.
• Experience with cookie consent management (e.g. OneTrust, Cookiebot, TrustArc) and tag management (GTM, Tealium) platforms.
• Good understanding of web tracking technologies (cookies, tags, trackers) and their impact on privacy compliance.
• An understanding of the wider Advertising Technology and MarTech space.
• Previous experience working in a customer-focused Product Management role.
• Excellent communication skills to articulate vision and engage and collaborate with functions across the business (Product colleagues, Engineering, Design, Data Protection and Operations).
• Excellent analytical and problem-solving skills.
• Stay abreast of business and industry trends to build domain knowledge and use it to inform the development of the product and strategy and push boundaries.

What’s on offer 

• £/€1,000 learning fund 
• Twice-yearly bonus (with part of it guaranteed!) 
• Unlimited Holiday 
• Pension contribution scheme 
• Private healthcare 
• Hybrid Working
• Access to thousands of Udemy courses 
• Invest via the Company Sharesave Scheme 

About Flutter UK & Ireland 

Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power.  

Together the Flutter UK&I brands offer market leading entertainment to millions of customers every single week. Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6.  

Working here 

Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same. 

With a philosophy of ‘Together We Are More’ our 7,000+ colleagues come together to form an expert community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas.  

We listen without judgement, encourage & support, and help build others up. Working at Flutter UK&I means you can be yourself, work how and where suits you best -and let your personality shine! 

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.  

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.