Production Support Engineer / Application Support Engineer

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our eRisk IT team in the role of Production Support Engineer (Fixed Income). eRisk IT focuses on the support and development of systems and processes for Global Banking and Markets FX and Fix income business worldwide. eRisk IT is currently made up of staff based in Asia, London, New York and Canada.

You’ll be responsible for production management and business-facing technical support for HSBC’s in-house Fixed Income eTrading platforms. You’ll primarily support the New York trading day, partnering closely with Trading, Sales, Quants and Middle Office/Operations to ensure platform stability, performance, and controlled delivery of change across electronic execution workflows. Weekend and holiday support is required on a rota basis.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Own production supports outcomes for Rates and Credit eTrading during the New York day, including incident leadership, prioritisation, and stakeholder communications 
• Monitor and improve platform health (availability, latency, throughput), proactively identifying risks and driving remediation plans
• Support electronic execution workflows across venues and protocols (RFQ, streaming, order routing), including connectivity, session management, and venue-specific behaviours 
• Lead troubleshooting across pricing/quoting services, market data, order management, trade capture, and downstream integrations; coordinate cross-team resolution where required
• Partner with Quants and engineering teams on pricing/curve-related issues, releases, and production fixes; ensure appropriate testing and production readiness 
• Manage change and release activities, ensuring controlled deployments, rollback readiness, and effective handovers across regions
• Drive problem management: root cause analysis, post-incident reviews, and delivery of permanent fixes, automation, and monitoring improvements
• Partner with Middle Office/Operations to resolve trade lifecycle exceptions (allocations, confirmations, settlement breaks) where technology is a contributing factor

To be successful in this role you should meet the following requirements:

• Experience in FX or Fix Income low latency/electronic trading systems
• Good experience in support/development for a trading desk ideally in a tier 1 investment bank or hedge fund
• Strong skills in system engineering concepts, UNIX/Linux, networking, query language (KDB/Q/SQL) and at least one programming language (Java/C++/Python)
• Understanding of production management (ITIL) concepts

Opening up a world of opportunity.